Customer Success Advocate: 7-Star Travel Support

Perk; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A travel management company in Birmingham seeks a Customer Success Associate passionate about enhancing the experience of business travelers. You will support customers with global travel requirements, resolve their issues, and exceed expectations. The ideal candidate must have excellent communication skills and experience in customer-facing roles. This position offers competitive compensation and benefits while allowing for a fulfilling work environment.

Benefits

Competitive compensation

25 days of annual leave

Private medical cover

Pension plan

Paid parental leave

Work from Anywhere days

Qualifications

• Fluency in English, both written and spoken, is essential.
• Experience in a customer-facing role whether in retail or call-centre is preferable.
• Ability to handle multiple tasks simultaneously.

Responsibilities

• Support customers with their global business travel requirements.
• Resolve travel issues communicated via phone, live chat, and e-mail.
• Exceed expectations when managing bookings, queries, and requests.

Skills

Communication skills

Problem solving

Customer-first mentality

Self-motivation

Job description

A travel management company in Birmingham seeks a Customer Success Associate passionate about enhancing the experience of business travelers. You will support customers with global travel requirements, resolve their issues, and exceed expectations. The ideal candidate must have excellent communication skills and experience in customer-facing roles. This position offers competitive compensation and benefits while allowing for a fulfilling work environment.