Customer Success Advisor - Transport (Felixstowe)

Maritime Transport; Felixstowe; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading transport company in the UK is seeking a Customer Service Administrator to join their team at the Felixstowe Head Office. This role involves managing daily customer volumes, ensuring high service standards, and coordinating with internal staff. The ideal candidate will have excellent communication skills and a working knowledge of IT systems, including Microsoft Excel. The company offers competitive salary, annual reviews, and numerous employee benefits, making it an attractive workplace.

Benefits

Competitive salary

Annual salary review

Annual bonus

25 days holiday plus 8 bank holidays

Life assurance cover

Group personal pension

Employee assistance programme

Discounts on MSC cruises

Weekly lottery prize

Qualifications

• Experience in dealing directly with customers.
• Understanding of the transport industry preferred but not essential.

Responsibilities

• Manage daily customer volumes.
• Coordinate with Maritime staff to resolve issues.
• Ensure high standards of customer service.

Skills

Excellent communication skills

Customer service experience

Working knowledge of IT systems

Microsoft Excel

Job description

A leading transport company in the UK is seeking a Customer Service Administrator to join their team at the Felixstowe Head Office. This role involves managing daily customer volumes, ensuring high service standards, and coordinating with internal staff. The ideal candidate will have excellent communication skills and a working knowledge of IT systems, including Microsoft Excel. The company offers competitive salary, annual reviews, and numerous employee benefits, making it an attractive workplace.