Customer Strategy & Transformation Management Consultant

JR United Kingdom; Slough; Hybrid; GBP 75,000; Full time

Job summary

A market leading consultancy firm in Slough is seeking a Managing Consultant to drive customer strategy and transformation projects in the financial services sector. The ideal candidate has experience in project management and a strong understanding of customer-centric transformations. This role offers a competitive salary of up to £75,000 plus benefits and the opportunity to work in a hybrid environment.

Benefits

Car allowance

Benefits package

Qualifications

• Broad depth of experience in client-facing roles.
• Experience in customer-centric transformation projects.
• Background in start-ups, product development, or management consulting.

Responsibilities

• Build strong client relationships and act as the main contact.
• Manage large projects, ensuring timely delivery.
• Contribute to business development and maintain client relationships.
• Lead customer strategy and transformation projects.

Skills

Agile project management

Business analysis

Change analysis

Human centred design

Customer journey

Project management

Creative problem-solving

Presentation skills

Tools

CRM technologies

AI technologies

Digital transformation tools

Job description

Social network you want to login/join with:

Customer Strategy & Transformation Management Consultant, slough

col-narrow-left

Client:

Lorien

Location:

slough, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

2

Posted:

26.08.2025

Expiry Date:

10.10.2025

col-wide

Job Description:

Managing Consultant - Customer Strategy and Transformation

Practice: Strategy and Performance Transformation

Focus: Financial Services (Banking and Insurance)

Up to £75,000 + car allowance + benefits

London, Hybrid

Lorien’s Client, a market leading Consultancy firm are currently seeking a Senior Manager / Managing Consultant to join their Customer Strategy and Transformation team focused on strategic customer innovation at product level & channel level, as well as big, scaled transformations.

The team work with banks and insurers to modernise their strategies, end to end journeys and assist them with post-integration transformations from customer perspective.

Responsibilities

• Build strong client relationships and act as the main contact.
• Manage large projects, ensuring timely and budget-friendly delivery.
• Contribute to business development and maintain client relationships.
• Manage and develop team members
• Lead projects involving customer strategy, product exploration, channel strategy, AI transformation, and customer data migration.
• Ensure adherence to risk management frameworks.

Experience and Skills

They are looking for a candidate with a broad depth of experience, with areas such as agile project management, business analysis, change analysis, human centred design, customer journey, being highlighted as positive experience areas.

They are looking for an experienced Senior Consultant ready to step up to a Managing Consultant level, or a managing consultant looking for a new challenge.

Experience:

• Background in start-ups, product development, agencies, or management consulting.
• Experience in customer-centric transformation or strategic propositions.
• Applied understanding of customer strategy and transformation in retail or SME banking, affluent, health insurance, general insurance, or life insurance.

Technical Skills:

• Knowledge of CRM and AI technologies, product design and innovation, digital transformation, and agile methodology.
• Strong project management skills, including experience in large cross-functional and/or cross-geographical programmes.
• Strong understanding of Microsoft and some of the AI technologies, but not a developer or solutions architect level.

Soft Skills: Strong project management, people management, creative problem-solving, and excellent presentation skills.