Customer Solutions Apprentice

Rhenus SE & Co. KG; Bradford; On-site; GBP 20,000 - 24,000; Full time

Job summary

A logistics company in Bradford is seeking a Customer Service Apprentice to support the customer service team and develop valuable skills in a fast-paced environment. The apprentice will assist in responding to customer enquiries and ensuring accurate processing of customer orders. Additionally, the role includes shadowing experienced team members and learning about logistics processes and documentation. This position offers a great chance to grow and make an impact within the company.

Qualifications

• Support customer service team and interact positively with clients.
• Learn to handle customer enquiries through phone and email.
• Gain knowledge of logistics processes and company products.

Responsibilities

• Maintain a polite and professional attitude when dealing with customers.
• Assist in responding to customer enquiries through various channels.
• Support the team in ensuring timely updates on shipments.

Skills

Communication

Organisational skills

Problem-solving

Job description

We are recruiting for a Customer Service Apprentice. The Customer Service Apprentice supports the customer service team in delivering a high standard of care to all clients. This role provides hands‑on experience in a fast‑paced logistics environment, helping the apprentice develop strong communication, organisaional, and problem‑solving skills. Working alongside

experienced colleagues, the apprentice will learn how to respond to customer needs, support daily operations, and contribute to positive customer relationships.

At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.

Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.

The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference. #empoweredbyyou

Main Duties

• Maintain a polite, positive, and professional attitude when dealing with customers.
• Assist in responding to customer enquiries through phone, email, and online systems.
• Support the team in ensuring customers receive timely updates on their shipments.
• Help acknowledge and record customer feedback or complaints for senior staff to review.
• Learn how to process customer orders and input data accurately into internal systems.
• Assist with arranging collections or deliveries under supervision.
• Support the team in keeping customer portals and internal records up to date.
• Help gather PODs and other documentation required by clients.
• Develop an understanding of Rhenus products, services, and basic logistics processes.
• Gain introductory knowledge of customs requirements, documentation, and broker processes.
• Shadow experienced team members to learn how to handle customer accounts and enquiries.
• Participate in training to build confidence in problem‑solving and communication.
• Work closely with colleagues across departments to support smooth operations.
• Share any issues, delays, or unusual customer requests with supervisors promptly.
• Contribute to a positive team environment and assist others when tasks are complete.