Customer Services Officer

Hundred Houses Society; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A not-for-profit housing association in Cambridge seeks a customer service professional to support housing teams in providing effective services. Candidates should have relevant vocational qualifications and a strong background in customer service. Excellent communication and organizational skills are essential. The employer emphasizes flexibility in work arrangements, aiming to create a supportive work environment.

Benefits

Defined contributions pension scheme

Life assurance

Employee Assistance Programme

Private medical insurance

28 days annual leave

Qualifications

• Experience working in property maintenance teams.
• Ability to manage feedback and identify service gaps.
• Experience creating and maintaining accurate records.

Responsibilities

• Deliver high quality services to customers and stakeholders.
• Support housing and property teams in service delivery.
• Proactively manage arrears and empty homes.

Skills

Customer service experience

Excellent communication skills

Proactive listening

Organizational skills

Planning work effectively

Education

Vocational qualification at level 3 in Customer Service Housing or Business Administration

Job description

Full time - 37 hours per week

This is an exciting time to become part of the Hundred Houses Society team and contribute to our future improvement plans.

Our mission is to provide good quality homes and services in Greater Cambridge that our customers value and we constantly strive to deliver better customer service. As well as focusing on delivering more new build homes we are continually investing and modernising our customers homes.

We have a fantastic opportunity for someone with customer services experience to take on a wide and varied role delivering high quality and consistent services to our customers and stakeholders. You’ll be part of our Customer Services team and the role will involve supporting our housing and property teams in delivering effective services around income collection, arrears management, empty homes management and allocations.

We welcome applications from candidates who have experience of working within or supporting property maintenance teams to deliver reliable repair services.

The successful candidate will have a vocational qualification at level 3 in Customer Service Housing or Business Administration, or knowledge and experience at an equivalent level in Customer Services in any industry or experience of working within housing organisations.

We’d like to see experience of working to deadlines and planning and organising work effectively including creating and maintaining accurate records, proactively managing feedback, identifying gaps in service delivery and providing administrative support.

Excellent communication and proactive listening skills are essential along with the ability to work effectively with others demonstrating a can‑do attitude.

Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.

Other Benefits

• Defined contributions pension scheme
• Life assurance
• Employee Assistance Programme
• Private medical insurance
• 28 days annual leave each year with an option to increase this in certain circumstances.

A Focus on Learning and Wellbeing

If this sounds like you and you would like to join a supportive team in a unique and interesting role we’d love to hear from you.

We encourage you to apply early as we may close the vacancy if we receive sufficient applicants that meet the essential skills and experience.

To apply for this position please submit your CV and supporting statement / covering letter evidencing your skills and experience to match the job description.

The Company

Hundred Houses Society is a not for profit housing association founded in 1933. Hundred Houses Society obtained charitable status in 1942 and is now registered with the Financial Conduct Authority as a Cooperative and Community Benefits Society. As a registered housing provider Hundred Houses Society is regulated by the Regulator for Social Housing.