Customer Services Assistant

University of South Hampton; Southampton; On-site; GBP 20,000 - 24,000; Part time

Job summary

A leading university in the UK is looking for a part-time customer service assistant to join their box office team. This role involves providing excellent customer service, selling tickets, and managing various tasks to ensure smooth operations during events. Experience in arts organizations is beneficial, and applicants should be committed to diversity and inclusion. Applications are accepted until 11.59 pm GMT on the closing date.

Benefits

Generous holiday allowance

Flexible working approach

Inclusive working environment

Qualifications

• Experience of working with the public in an arts organisation is desirable.
• Must be able to deliver accurate and efficient ticketing services.
• Knowledge of diversity, equality, and inclusion in arts is preferred.

Responsibilities

• Provide high quality, professional customer service.
• Sell and promote tickets and services using the CRM system.
• Support the successful delivery of Turner Sims promoted events.

Skills

Customer service

Public interaction

Time management

Tools

CRM (Spektrix)

TEAMS

Microsoft Outlook

Job description

Do you have a passion for music and live performance? Do you like working in a customer focused role?

We have an exciting opportunity to join our box office team as a customer service assistant to provide high quality, professional customer service to everyone who interacts with Turner Sims.

Turner Sims is the University of Southampton’s music venue, with big ambitions to build an inclusive world through the joy of live music. We are transforming from a respected concert hall to a dynamic creative hub for music that connects communities locally and globally through the joy of live music, and our mission is to share music that connects, moves and inspires people through extraordinary experiences at our venue and beyond.

Experience of working with the public, within an arts organisation, is desirable, along with experience of handling a diverse range of situations in a customer focussed environment.

You will be able to deliver an accurate, efficient and inclusive ticketing and information service using our CRM (Customer Relationship Management) system, Spektrix, to sell and promote tickets, products and services to maximise sales and audience attendance. You will be enthusiastic about providing exceptional standards of customer care. To work supportively and collaboratively within the Turner Sims team to ensure the successful delivery of all Turner Sims promoted events, engagement activity and hires.

You will be able to use our standard computer systems including TEAMS, Outlook and word-processing, be able to confidently manage and prioritise your workload, and show knowledge and awareness of diversity, equality, inclusion and making arts and culture accessible to all.

This is a permanent part-time position, averaging 14 hours per week. Hours will be annualised and include regular daytime shifts, as well as flexible evening and weekend shifts along with occasional sickness and annual leave cover for other box office colleagues.

Candidates who are invited to interview will be asked to undertake a short comprehension task to talk about as part of the interview process.

As part of the University of Southampton at Turner Sims we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work.

For an informal discussion please email Jilly Evans, Box Office Manager, on [e-mail] to arrange a call.

Interviews to be heldweek commencing 26 th January 2026

As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.

This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk .

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on [phone] or [e-mail] quoting the job number.