Customer Services Advisor

DHL Supply Chain; Worksop; On-site; GBP 26,000 - 31,000; Full time

Job summary

A global logistics leader is seeking a Customer Service Advisor in Worksop. The ideal candidate will manage customer queries via phone and email, process orders, and communicate effectively with stakeholders. This role requires customer service experience, strong communication skills, and proficiency in IT. Benefits include a generous pension scheme, GP consultations, and various discounts. Join a team that values inclusivity and supports skilled individuals.

Benefits

Generous pension scheme with 8% employer contribution

Free 24/7 GP consultations

Retail and lifestyle discounts

Affordable loans and free mortgage advice

Qualifications

• Customer service experience is essential, ideally within a Supply Chain or Logistics background.
• Great communication skills - both written and verbal.
• Excellent IT skills with Microsoft Office.

Responsibilities

• Investigating and solving customer queries over phone and email.
• Processing, releasing, and monitoring customer orders across various systems.
• Communicating with internal and external stakeholders.

Skills

Customer service experience

Great communication skills

Excellent IT skills

Experience with Microsoft Office

Experience with Warehouse Management Systems

Tools

SAP

Job description

Pay Rate: £26,500.00
Grade: RCS O
Contract Type: Permanent (Full-Time)
Shift patterns: 37.5 hours per week, Monday - Friday 8 hour shifts between 7am and 5pm (working 1 in 3 Saturday mornings)
Location: Worksop - S80 3EG

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're now looking for a Customer Service Advisor to resolve customer queries through effective communication to meet deadlines.

A TYPICAL DAY MAY INVOLVE

• Investigating and solving customer queries within a timely manner - both over the phone and through email
• Processing, releasing and monitoring customer orders across various systems
• Communicating with internal and external stakeholders

THIS ROLE WOULD SUIT PEOPLE WHO

• Customer service experience is essential, within a Supply Chain or Logistics background would be advantageous
• Great communication skills - both written and verbal
• Excellent IT skills - experience of Microsoft Office and Warehouse Management Systems (SAP experience is desirable)

WHY JOIN US?

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.