Customer Services Advisor

Alton Cars; Sheffield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading vehicle repair group in Sheffield is looking for a Customer Service Advisor to keep customers informed about their vehicle repair status, book appointments, and arrange collections. The ideal candidate has a flexible attitude and a passion for customer service. The position offers a salary of £26,200 with additional benefits including 25 days holiday and health schemes.

Benefits

25 Days Holiday

Contributory Health Care Scheme

Discounted Shopping & Meal Vouchers

Online GP Service

Pension Scheme

Qualifications

• Must have a can-do attitude and be flexible.
• Ability to keep customers updated on repairs and arrange collections.
• Willingness to participate actively in team tasks.

Responsibilities

• Keep customers updated on the status of their repairs.
• Book customers in for repairs and arrange collections/deliveries.

Skills

Customer service

Communication

Teamwork

Job description

Alton Cars Ltd one of the UKs largest independent Group of Accident Repair Centres with a network of 17 sites located across Yorkshire Derbyshire Nottinghamshire Humberside and Merseyside with a projected turnover of 65m for 2024 and employing over 420 staff are looking for a Customer Service Advisor for our Sheffield Site.

Alton Cars Ltd is all about the people within it and are confident it is one of the best in the industry. Our aim is to be the repairer of choice for our work providers their customers and colleagues within the industry whilst ensuring that our customers are at the heart of what we do.

This role is a customer service role where you will keep customers updated on the status of their repairs book them in for repairs and arrange collection and deliveries. Training will be provided.

We are looking for individuals who have the can-do attitude and are willing to help everyone at site and be able to get stuck in and being flexible but equally be able to have a laugh along the way.

This role comes with a salary of 26200 along with Bonus Opportunities. (Core hours are 8am to 5pm Monday to Friday). In addition you will also receive :

• 25 Days Holiday
• UK Health (Contributory Health Care Scheme which can be increased to suit your personal and family needs)
• Pirkx (Discounted Shopping & Meal vouchers access to webinars exercise classes)
• Pirkx Medical (Online GP Service)
• Enrolment to the Alton Cars Pension Scheme

The company

Welcome to Alton Cars one of UKs largest networks of vehicle repair centres. Were a multi-award winning group committed to providing first class vehicle repairs & customer service. All our repair centres hold a coveted BSi kitemark along with industry leading insurer & manufacturer approvals. Were proud of our reputation for being a professional & friendly repair group so if youre searching for a well-respected vehicle repairer that you can trust youve found them.

Our benefits

Competitive Salary

Pirkx

Annual Leave

Apprentice day

Documents

Required Experience :

Unclear Seniority

Key Skills

Channel Marketing,Accounting Tally,CSS,Corporate Risk Management,Hibernate,Brokerage

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 25001 - 30000