Customer Services Advisor

Bamford Contract Services Ltd; Manchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A dynamic service provider in Rochdale seeks a Customer Services Advisor for a temporary role. The ideal candidate will have experience in order processing and customer service. Responsibilities include managing customer orders and supporting the team during busy periods. This position offers £12.30 per hour and an immediate start.

Benefits

Onsite Parking

Qualifications

• Previous experience in order processing and customer service.
• Proficiency in Microsoft Word and Excel.
• Strong attention to detail.
• Excellent phone manner and communication skills.

Responsibilities

• Receive and input customer orders into the system.
• Update delivery information and track order statuses.
• Check stock levels to ensure availability for orders.
• Process orders efficiently and accurately.
• Maintain and update order details in the system.
• Communicate with the warehouse team to monitor and track orders.
• Respond to customer queries via phone and email.

Skills

Order processing experience

Customer service proficiency

Attention to detail

Excellent phone manner

Communication skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Job description

Overview

Job title: Customer Services Advisor
Location: Rochdale
Working hours: Monday to Friday, 37.5 hours per week
Salary: £12.30 per hour
Contract: Temporary (Immediate Start)
Benefits: Onsite Parking

We are looking for a dedicated and experienced Customer Services Advisor to join our client\'s team in Rochdale. This is a temporary position with an immediate start, designed to support the team during a busy period. You will be responsible for a range of administrative tasks, ensuring smooth processing of customer orders.

Key Responsibilities

• Receive and input customer orders into the system
• Update delivery information and track order statuses
• Check stock levels to ensure availability for orders
• Process orders efficiently and accurately
• Maintain and update order details in the system
• Communicate with the warehouse team to monitor and track orders
• Update paperwork related to orders and deliveries
• Manually input order details as required
• Communicate with customers via phone to assist with order queries
• Respond to customer queries via email and provide necessary support
• Provide general administrative support to the team
• Liaise with other offices and teams as necessary

Required Skills and Experience

• Previous experience in order processing and customer service
• Proficiency in Microsoft Word and Excel
• Strong attention to detail
• Excellent phone manner and communication skills

This is a great opportunity for someone with experience in order processing and customer support. If you\'re looking for an immediate start and want to join a busy, dynamic team, we’d love to hear from you.

Please apply online for this Customer Services Advisor role.