Customer Service Team Lead - Hybrid, Growth & SLA Champion

Movianto; Ackton; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading pharmaceutical supply chain partner in the UK is seeking a Customer Service Manager to lead a dedicated team supporting 80-90 clients. This role requires strong leadership and communication skills, with responsibilities including fostering client relationships and driving service improvements. An ideal candidate will have experience in customer service, preferably in logistics or healthcare, and proficiency in CRM tools. The position offers a salary of £29,714 per annum, with benefits including discounted gym memberships and flexible pay options.

Benefits

No weekend or bank holiday working

Discounted gym memberships

33 days annual leave

Flexible pay through Wagestream

Life Assurance

Employer Pension Contribution up to 4%

Access to Simply Health

24/7 GP and counselling services

Cycle to Work scheme

Access to MyRewards benefits platform

Qualifications

• Strong leadership experience in logistics or healthcare customer service.
• Proven ability to coach and develop team members.
• Proficiency in managing performance and ensuring client satisfaction.

Responsibilities

• Lead, coach and develop a high-performing team.
• Foster strong client relationships and manage escalations.
• Drive service improvement through insights and analysis.

Skills

Leadership experience in customer service

Coaching skills

Communication skills

Stakeholder management

Ability to work under pressure

Tools

Microsoft Office

CRM tools (Salesforce ideal)

Job description

A leading pharmaceutical supply chain partner in the UK is seeking a Customer Service Manager to lead a dedicated team supporting 80-90 clients. This role requires strong leadership and communication skills, with responsibilities including fostering client relationships and driving service improvements. An ideal candidate will have experience in customer service, preferably in logistics or healthcare, and proficiency in CRM tools. The position offers a salary of £29,714 per annum, with benefits including discounted gym memberships and flexible pay options.