Customer Service Team Lead – 6-Month Secondment

DHL Supply Chain; Worksop; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics company in the UK is seeking a Customer Service Team Leader to supervise a team of coordinators. In this role, you will provide excellent service while addressing escalations and ensuring operational excellence. The ideal candidate will have proven customer service skills, strong communication abilities, and supervisory experience. Join a generous pension scheme and enjoy various benefits while being part of a diverse and inclusive workplace.

Benefits

Generous pension scheme

Free 24/7 GP consultations

Retail and lifestyle discounts

Affordable loans and savings schemes

Qualifications

• Experience handling queries and escalations for stakeholders.
• Ability to support and guide team members effectively.
• Strong communication skills ensuring accuracy in interactions.

Responsibilities

• Lead and develop a team of coordinators, providing coaching.
• Ensure operational excellence by meeting KPIs and targets.
• Deliver exceptional customer service to stakeholders.
• Produce accurate reports for decision-making.

Skills

Proven customer service skills

Strong communication

Attention to detail

Supervisory experience

ERP or SAP system knowledge

Job description

A leading logistics company in the UK is seeking a Customer Service Team Leader to supervise a team of coordinators. In this role, you will provide excellent service while addressing escalations and ensuring operational excellence. The ideal candidate will have proven customer service skills, strong communication abilities, and supervisory experience. Join a generous pension scheme and enjoy various benefits while being part of a diverse and inclusive workplace.