Customer Service Supervisor

University of Southampton Malaysia; Southampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

An educational institution is seeking a full-time Customer Services Supervisor to assist in the management of residential services. This role requires excellent communication skills and the ability to manage workloads effectively, while providing administrative support and ensuring smooth operations. A range of benefits accompanies the position, with flexible working hours.

Qualifications

• Candidate must quickly learn new software packages.
• Ability to liaise with various teams professionally.
• Manage small teams and own workload effectively.

Responsibilities

• Assist in day-to-day running of the hall complex.
• Provide administrative support for health and safety checks.
• Manage Reception Assistant teams' workload.

Skills

Excellent communication skills

Competent in software and spreadsheets

Self-motivation

Job description

Overview

We are recruiting for a full-time permanent Customer Services Supervisor, within the Wessex Lane Halls Facilities team in our Residential Services department. This role will be covering both Wessex Lane and City Gateway halls of residence, with the primary work location being Wessex Lane.

About Residential Services

Residential Services at the University of Southampton offer accommodation to thousands of undergraduate, postgraduate and families coming to study at the University. You will be joining the team at an exciting time as we continue to develop our portfolio of over 6,500 rooms, along with continued development of our halls offer, to enhance student experience.

Responsibilities

• Assisting the Residential Service Supervisor/Residential Services Management team in the day-to-day running of a hall complex and/or a functional work stream such as customer service provision
• Providing administrative support for routine tasks such as Health and Safety checks
• Managing the workload of the Reception Assistant teams to ensure the smooth running of our Receptions of an evening
• Project work as delegated by the Residential Service Supervisor/Residential Services Management team

Requirements / Qualifications

• The successful candidate will quickly pick up new software packages and be competent in the use of systems and spreadsheets.
• Excellent communication skills will be essential, as well as the ability to liaise with a variety of teams within the University in a professional manner.
• Self-motivation and the ability to manage small numbers of people and one’s own workload are desirable qualities.

Contract and Hours

The position offers a 36 hour/week contract and is complemented by a range of other employment benefits. The working hours will be on a rota working shifts of either 8am-4pm, 9am-5pm, 10am-6pm or if the need arises 12pm-8pm.

Further Details

• Job Description and Person Specification

Equality, Diversity and Visa

We are committed to equality, diversity and inclusion and welcome applicants who support our mission of inclusivity.

This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on [phone] or [e-mail] quoting the job number.