Customer Service Supervisor

Tesco; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading food wholesaler in Cardiff seeks a Duty Manager to oversee a team of over 40 colleagues, ensuring exceptional customer service and compliance with company procedures. Ideal candidates will have retail experience and a passion for team management. Attractive perks include colleague discount cards and retirement savings plan.

Benefits

10% off purchases at Booker

Colleague discount at Tesco

Up to 30% off insurance

Health checks discount

Retirement savings plan

Life Assurance

Qualifications

• Passionate about providing exceptional customer service.
• Experience in supervising or managing a team.
• Practical experience in the retail trade.

Responsibilities

• Ensure team compliance with legal standards.
• Train team in cash handling to minimize losses.
• Manage customer complaints and improve service.
• Control debt and manage payroll records.
• Liaise with other departments for delivery orders.

Skills

Exceptional customer service

Team management

Effective communication

Retail experience

Flexibility and adaptability

Job description

Overview

Booker • Hadfield Road Leckwith Ind. Est. CARDIFF • Apply by 28-Sep-2025

This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week.

This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.

What is in it for you

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, i.e. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

You will be responsible for

• Ensuring that the team comply with legal standards and company procedures at all times.
• Ensuring that your team are fully trained in cash handling to minimise losses
• Controlling debt and recover overdue or failed payments from customers
• Maintaining accurate and timely payroll records.
• Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction
• Liaising with other department Supervisors to monitor orders for delivery
• Managing a team of customer focused individuals throughout reception and checkout area

You will need

• To be successful in this role your skills and experience will include:
• Passionate about providing exceptional customer service
• Flexible, adaptable and enjoys working with, as well as managing a team
• An excellent communicator and have some experience in supervising or managing a team.
• Practical experience in the retail trade

About us

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.

We know life looks a little different for each of us. That's why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We're proud that Booker is a Disability Confident Committed employer and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact [e-mail]

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk