Customer Service Specialist - Scheduling & Support

Nuco Solutions Ltd; England; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading service company in the UK is seeking a dedicated Customer Service Operative to join their busy call centre team in Cheam. The role involves delivering exceptional customer service, managing appointments, and supporting engineers on gas service contracts. Ideal candidates will have strong communication skills and experience in a customer service environment. The position is full-time, offering professional development opportunities and a supportive work culture.

Benefits

Role-specific training

Mental health support

Cycle-to-work scheme

Increased annual leave with service

Qualifications

• Ability to work effectively in a busy, fast-paced environment.
• Calm and professional approach when handling challenging calls.
• Excellent verbal and written communication skills.
• Previous experience in a call centre or customer service environment preferred.

Responsibilities

• Deliver exceptional standards of customer service.
• Handle inbound and outbound calls from customers and engineers.
• Plan and manage engineers' daily schedules.
• Book and manage service appointments.
• Approve engineers' timesheets and support diary management.

Skills

Strong communication skills

Organizational skills

Calm under pressure

Initiative

Job description

A leading service company in the UK is seeking a dedicated Customer Service Operative to join their busy call centre team in Cheam. The role involves delivering exceptional customer service, managing appointments, and supporting engineers on gas service contracts. Ideal candidates will have strong communication skills and experience in a customer service environment. The position is full-time, offering professional development opportunities and a supportive work culture.