Customer Service Specialist

Michael Page (UK); City Of London; On-site; GBP 27,000 - 33,000; Full time

Job summary

A reputable insurance organization in London is seeking an experienced Customer Service Specialist to respond to customer inquiries and resolve issues. The ideal candidate has a background in customer service within financial services and strong communication skills. This permanent role offers a competitive salary between £27,000 and £33,000, along with opportunities for professional growth and a supportive work environment.

Benefits

Competitive salary

Opportunities for growth

Comprehensive training

Generous annual leave

Qualifications

• Background in customer service or related field required.
• Strong attention to detail and problem-solving skills.
• Ability to effectively manage customer inquiries.

Responsibilities

• Respond promptly to customer inquiries.
• Provide accurate product information.
• Resolve customer complaints and maintain records.
• Collaborate with internal teams to meet customer needs.

Skills

Customer service background

Excellent communication skills

Problem-solving abilities

Proficiency in CRM software

Organised approach to tasks

Job description

• Looking for an experienced Customer Service Specialist in financial services.
• Fantastic opportunity for professional growth in a reputable organisation.

About Our Client

This opportunity is with a well-established insurance organisation in the financial services industry. As part of a medium-sized team, the company is dedicated to providing high-quality solutions to its clients in London and beyond.

Job Description

• Respond promptly to customer inquiries through various communication channels.
• Provide accurate information about products and services offered.
• Resolve customer complaints by identifying issues and offering appropriate solutions.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal teams to address customer needs effectively.
• Assist in identifying trends and suggesting improvements to enhance customer satisfaction.
• Follow established procedures to ensure consistency in service delivery.
• Support the team with additional administrative tasks when required.

The Successful Applicant

A successful Customer Service Specialist:

• MUST HAVE a background in customer service or a related field within the financial services industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer relationship management (CRM) software.
• A proactive and organised approach to managing tasks

What's on Offer

• A competitive salary in the range of £27000 to £33000 per annum.
• A permanent role with opportunities for growth within the industry.
• A professional and supportive work environment in London.
• Comprehensive training and resources to excel in your role.
• Generous annual leave entitlement to support work-life balance.

If you're eager to contribute to a reputable organisation in London, we encourage you to apply for this Customer Service Specialist role today!