Customer Service & Sales Assistant

Hines; Reading; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading student accommodation provider in Reading is seeking a friendly and reliable individual to manage student inquiries and provide top-notch customer service. The role involves assisting with site tours, performing inspections, and participating in marketing events. Ideal candidates will possess effective communication skills and a background in customer service or student accommodation. Join a fun and dedicated team focused on improving resident experiences.

Qualifications

• Customer service oriented with a friendly demeanor.
• Ability to communicate effectively at all levels.
• Experience in student accommodation is preferred.

Responsibilities

• Manage student related queries and correspondence.
• Provide performance updates to the management team.
• Assist with site tours and viewings.
• Participate in marketing activities.
• Inspect flats and manage turnaround periods.

Skills

Friendly and approachable

Good problem solving skills

Customer service experience

Effective communication

Outgoing and team-oriented

Job description

Overview

Who Are We

apart o is an accommodation and student experience provider based in the UK and Ireland, providing amazing experiences in all our communities by investing in our people, our facilities and our brand. It’s a really exciting and inspiring new employment opportunity and the great chance to be part of a unique professional experience at the same time. aparto believes in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents, and our business partners. We aim to provide safe, fun places to live and work.

Responsibilities

Role Profile

This role might suit someone who is friendly, reliable and has great attention to detail. This new and exciting opportunity is tailored towards someone who is looking to join an award winning student accommodation platform and work alongside a like-minded team. To support our sales & leasing, provide best in class customer service and administrative support to the aparto team. Responsibilities include, but are not limited to:

• To manage all general student related queries and correspondence
• To provide weekly performance updates to the management team
• To ensure that our Marketing Suite is kept up to date and ready for site tours
• To make appointments and assist with viewings of the Marketing Suite
• To participate in face to face marketing activities such as student fairs, and experience programme
• To inspect flats, room and kitchens during our turnaround period
• To assist with the summer turnaround period; to include resident check outs and check ins
• To prepare the documentation and welcome packs for all new residents
• To represent as Ambassadors for Front-Of-House
• To manage, improve and update the office information systems

Qualifications

Person Specification

We have great people who put the customer at the forefront everything we do. The successful candidate will always be encouraged to have fun whilst remaining dedicated to improving aparto’s service and offering.

• Friendly and approachable
• Can do attitude
• Able to communicate effectively with people at all levels (orally and in writing)
• Good problem solving skills / ability to use own initiative
• Responsive to all queries
• Influencing skills and a professional approach
• Student accommodation experience
• Customer service experience
• Basic CRB Disclosure
• Outgoing and happy member of a team
• Enthusiastic
• Willingness to get involved in social experiences
• A desire to learn and to continually develop
• Willing to attend relevant training days/sessions
• Willing to seek feedback and review ways to improve

Equal Opportunity

We are an equal opportunity employer and support workforce diversity.