Customer Service Representive

Morgan Ryder Associates; Swinton; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading recruitment agency in Swinton is seeking a motivated Customer Service Representative to enhance the customer experience by coordinating between Supply Chain and Sales teams. In this office-based role, you will manage order processes, communicate with customers, and contribute to operational improvements. The ideal candidate has strong communication skills and experience in customer service within a manufacturing context. This position offers a salary up to £27,500 along with additional benefits.

Benefits

Pension

25 days holiday plus 8 bank holidays

Cycle to work scheme

Annual pay review

Qualifications

• Professional communication skills in a fast-paced environment.
• Experience in a manufacturing customer service role is preferred.
• Ability to prioritize effectively in a busy setting.

Responsibilities

• Liaise between Supply Chain, Sales, and customers for order handling.
• Monitor and report on stock and order progress.
• Respond to inquiries regarding product availability and delivery.

Skills

Clear communication skills

Customer service experience

Organizational abilities

Proficiency in Microsoft Word and Excel

Proactive problem-solving

Team player mentality

Tools

SAGE

Zoho

Excel

Job description

Overview

Are you organised, detail-oriented, and motivated by delivering great customer service? We're looking for a Customer Service Representative to support our Supply Chain and Sales teams, helping to ensure smooth communication, timely deliveries, and satisfied customers.

This is a great opportunity for someone who enjoys working across teams, solving problems, and making a meaningful impact on day-to-day operations.

As a key point of contact between our Supply Chain, Sales teams, and our customers, you'll be responsible for coordinating order processing, tracking deliveries, and handling customer inquiries. You'll also play an active role in maintaining accurate data in our systems and supporting continuous improvement initiatives.

This is a fast-paced role that offers variety, responsibility, and the chance to grow within the business.

Key Responsibilities

• Liaise between Supply Chain, Sales, and customers to ensure smooth order handling and timely delivery.
• Monitor stock levels and order progress using systems like SAGE, Zoho, and Excel.
• Input and manage data in supply chain systems to support accurate reporting and decision-making.
• Respond to customer inquiries around product availability, order status, and delivery timelines.
• Track orders proactively and communicate updates clearly.
• Maintain a high standard of service and ensure all records are updated in our IT systems.
• Provide insights into product availability and delivery schedules to help Sales manage expectations.
• Assist with specific customer requirements like urgent or customised deliveries.
• Collaborate across teams to support a strong customer experience.

Qualifications

• Clear and professional communication skills (both written and verbal).
• Have customer service experience gained within a manufacturing environment.
• Strong organisational abilities and the ability to prioritise tasks effectively.
• Confidence using Microsoft Word and Excel.
• A calm, proactive approach to problem-solving and working under pressure.
• A team player with a genuine interest in supporting others and doing the right thing.

Why Join Us?

• Supportive and collaborative team environment.
• Training and development opportunities from day one.
• A chance to play a central role in improving customer satisfaction and business operations.

Offer

• A salary to £27,500
• Pension
• 25 days holiday plus 8 bank holidays
• Office based role
• Cycle to work scheme
• Annual pay review

How to Apply

Interested? To apply for this role, please follow the 'apply now' link to send your CV to Emma Brighouse at Morgan Ryder Associates.

About Morgan Ryder Associates

At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions.

We recruit for companies that operate in the following industries: Defence Equipment, Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy.

Equal Opportunities

Equal opportunities are important to us. We believe that diversity and inclusion at Morgan Ryder Associates are critical to our success as a DE&I positive company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes.