Customer Service Representative Agent

Ipsos S.A.; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading market research firm is seeking a Market Research Interviewer in the United Kingdom. You will conduct face-to-face interviews, ensuring respondents feel at ease while collecting valuable insights. The role requires a keen attention to detail, organizational skills, and the ability to travel for interviews. The company offers a comprehensive training program, performance bonuses, and a supportive work environment. This position involves engaging with various studies, contributing to significant projects that influence public affairs and more.

Benefits

Comprehensive training program

Quarterly performance bonuses

Competitive discounts on shopping

Qualifications

• Access to a car with business car insurance is required.
• Ability to travel with a positive attitude.
• Participate actively in training sessions.

Responsibilities

• Conduct face-to-face interviews at respondents’ homes.
• Accurately record responses using provided devices.
• Meet daily targets while maintaining high-quality standards.

Skills

Excellent communication skills

Interpersonal skills

Organizational skills

Time-management skills

Job description

As a face‑to‑face Market Research Interviewer at Ipsos, you will be at the forefront of gathering valuable insights from the public on a variety of important and fascinating topics. You will travel to respondents’ homes to conduct face‑to‑face interviews, ensure respondents feel comfortable sharing their opinions, explain the survey process, answer any questions and encourage participation. You will accurately record responses using provided devices and meet daily targets while maintaining high‑quality standards.

Key Projects You’ll Work On

• Public Affairs Sector: Engage in studies commissioned by the Department of Education, Home Office, and other government bodies.
• British Election Study: Contribute to one of the longest‑running election studies worldwide, understanding political attitudes and behaviour.
• Millennium Cohort Study: Collect data on the development and experiences of young people born in England, Scotland, Wales and Northern Ireland.
• Children of the 2020s: Longitudinal survey capturing data about child development, family context and educational experiences.
• Barb Establishment Survey: Help shape the UK TV and advertising landscape with detailed audience data and insights.
• Mobi Test Travel Survey: Use cutting‑edge GPS technology to capture travel patterns across Great Britain. Must have access to a car and be comfortable with traveling; business car insurance is required.

Training & Benefits

• Comprehensive 8‑week training program – no prior experience necessary.
• Quarterly performance‑based bonuses of up to £500.
• Competitive discounts on shopping, holidays and staff site, and e‑card recognition.
• Strong support system including a ticketing system for inquiries, weekly drop‑in sessions and a dedicated Facebook group for interviewers.

Requirements

• Access to a car and positive attitude toward travel; business car insurance required.
• Excellent communication and interpersonal skills.
• Strong organizational and time‑management skills, with the ability to meet daily interview targets.
• Open‑to learning and participation in training sessions.