Customer Service Representative

GET STAFFED ONLINE RECRUITMENT LIMITED; Leeds; On-site; GBP 21,000 - 26,000; Full time

Job summary

A customer service solutions provider based in Leeds is looking for a Customer Service Representative to help customers manage their outstanding debts. The role involves using active listening and empathy to provide appropriate support while meeting performance metrics. Candidates should have great communication skills and a passion for helping people. This position offers a competitive salary, bonuses, and extensive benefits such as training programs and wellness initiatives.

Benefits

25 days holiday plus public holidays

Exclusive retail discounts

Pension contributions up to 8%

Wellness programs

Ongoing training and development opportunities

Paid volunteering days

Qualifications

• Experience in a customer-focused role is preferred.
• Good verbal communication and active listening skills are essential.
• Willingness to learn and adapt quickly to training.

Responsibilities

• Support customers in managing their debt and payment plans.
• Maintain accurate records of customer interactions.
• Work towards performance metrics and targets for customer solutions.

Skills

Customer service orientation

Active listening skills

Computer skills

Empathy and compassion

Ability to remain calm under pressure

Attention to detail

Job description

Customer Service Representative

Leeds, LS1

Start date 30th of March 2026

Join our client’s Customer Service team as a Customer Service Representative where you’ll support their customers in achieving the most appropriate and sustainable solution to their outstanding debt balance. You’ll achieve this by building rapport, using active listening skills, whilst maintaining a realistic approach to understand their individual circumstances. You will demonstrate strong communication skills and quickly respond and react, offering the right and most appropriate level of support to the customers situation.

Salary: £25,429.95 plus a bonus of up to 25% each year (that’s over £6,357 a year!)

A Wealth of Benefits Including:

• Taking a break: 25 days holiday rising annually to a maximum of 28 days plus all public holidays. Give yourself a little extra through our client’s holiday buy scheme and paid special leave days to mark a special celebratory event.
• Financial support: Exclusive retail discounts, candidate referral rewards, life insurance (x 4 salary) and a monthly bonus of up to 25% of salary.
• Saving for your future: Up to 8% employer contribution to your pension pot.
• Your wellbeing: Wellness programs, corporate events, cashback healthcare plan, Employee Assistance Program, and digital GP services.
• Personal career growth: Ongoing training and development opportunities.
• Recognition: Company values awards and loyalty awards to celebrate outstanding colleagues
• Supporting their community: Paid volunteering days in support of their main charitable partner.

About the Role

Our client’s Customer Service Representatives demonstrate resilience, objection handling and active listening skills and the ability to get the best outcome for customers in financial difficulty. They empathetically guide their customers through setting up payment plans with honesty and transparency. They’re measured on quality and performance metrics / targets so that their customers receive the most appropriate solutions. It’s challenging but very rewarding because importantly they make a huge impact in a positive way on their customers’ lives.

Does that sound like you?

They want to hear from you if you have:

• A passion for helping people – you listen, understand, and find the right solutions.
• A strong emphasis on great customer service – you always strive to provide outstanding support to customers and get the right outcome.
• Good computer skills – you’ll confidently use multiple systems at the same time and accurately note customer accounts, so strong attention to detail is really important.
• An understanding of inbound and outbound calling activities is desirable.
• A willingness to learn – you’ll get a lot of support in your early weeks from their dedicated coaching team.
• Demonstrate empathy, understanding and compassion for customer situations and confidence to steer them towards finding the right solution.
• Strong verbal communication and active listening skills.
• The ability to keep calm under pressure maintaining a positive attitude.
• Previous experience in a customer-focused role.

About Our Client

Our client is excited to be opening their prestigious new offices in Leeds City Centre as they continue to grow as a company. With three offices across the UK already and soon to grow their estate, now is the time to be joining them in their exciting journey. Their focus is to provide customers with a great experience as they support them to freedom from debt and providing client services on an outsource basis to support their direct customers who have found themselves in financial difficulty. They are proud to be known as a safe pair of hands, winning many accolades including Investor in Customers and Investors in People GOLD as well as lots of other industry awards for innovation, engagement and customer service. Have a read of our client’s Trust Pilot reviews on what customers say about them, but also for you, you’ll want to know what it’s like to work at them so take a look at Glassdoor or Indeed to see what colleagues are saying too!