Customer Service Representative

Metro Bank Plc; Brierley Hill; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading bank in Brierley Hill is seeking a Banking Representative to enhance customer interactions and provide top-notch service. Successful candidates should have strong interpersonal skills, attention to detail, and the ability to thrive in a fast-paced environment. This role offers a competitive salary, bonus potential, and a robust benefits package including healthcare and training opportunities.

Benefits

Competitive salary

Annual bonus

Comprehensive benefits package

Generous holiday allowance

Attractive pension scheme

Healthcare

Life assurance

Colleague discounts

Extensive training and career advancement opportunities

Qualifications

• Ability to build strong customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail even under pressure.
• Proficiency in computer skills, including a working knowledge of Microsoft Office.
• Experience in handling customer service queries in a controlled process environment.

Responsibilities

• Provide customers with exceptional service and offer personalized products.
• Work as part of a team, prioritizing tasks against changing customer demand.
• Ensure compliance with regulatory changes during transactions.

Skills

Customer relationship building

Attention to detail

Customer service experience

Proficiency in Microsoft Office

Job description

Overview

We are proud to have won the “Most Loved Workplace” award! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We are advocates of a diverse and inclusive workplace consistently seeking the most qualified candidates from a wide range of diverse communities.

As a Banking Representative, you will interact with our customers as the ‘face’ of Metro Bank, displaying sound knowledge of our products and services and delivering exceptional customer service.

What you will do

• You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and offer personalised products and services for their needs.
• You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
• You will be a brand ambassador in the community, supporting the store to be the number one community bank.
• You will keep abreast of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.

As a bank, risk is inherent in all our operations. We admire individuals who demonstrate accountability, have excellent attention to detail and who prioritise the well-being of our customers, colleagues, and Metro Bank.

Working Arrangements & Training

Metro Bank Merry Hill working arrangements are Monday – Friday, 8:45am – 5:15pm. We are currently hiring for 37.5 hours per week, across 5 DAYS.

What you will need

• Ability to build strong customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail even under pressure.
• Profound understanding of the risks associated with the role and their implications for both yourself and Metro Bank's customers.
• Proficiency in computer skills, including a working knowledge of Microsoft Office.
• Capability to deliver outstanding customer experiences within a fast-paced environment.
• While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.

Our promise to you

• Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
• Extensive training and internal opportunities for career advancement.
• Upon completion of training, you will receive a salary uplift.