Customer Service Rep

Airgas; North East; On-site; GBP 10,000 - 40,000; Full time

Job summary

A global gas supplier is seeking a Customer Service Associate in Stoke. The role includes order entry, providing quotations, and resolving customer issues. Ideal candidates are detail-oriented with strong communication skills and experience in customer service environments. Competitive compensation and benefits offered, including medical and tuition reimbursement.

Benefits

Medical, dental, and vision insurance

Paid holidays and sick leave

Tuition reimbursement

401k with company match

Parental leave

Qualifications

• Proven success in high-pressure customer service environments.
• Ability to adapt to various IT systems, including SAGE, Google, and Microsoft Suite.
• Minimum education: A Level or equivalent.
• Excellent English communication skills, both oral and written.

Responsibilities

• Order entry using SAGE and Zendesk.
• Providing quotations to customers promptly.
• Resolving customer complaints to ensure satisfaction.

Skills

Proven success in high-pressure customer service environments

Ability to adapt to various IT systems

Attention to detail and accuracy

Excellent English communication skills

Flexible team player

Education

A Level or equivalent

Tools

SAGE

Google Suite

Microsoft Suite

Job description

R10074040 Customer Service Rep (Open)

Location: Stoke Calgaz (I) - Industrial spec gas

How will you CONTRIBUTE and GROW?

Calgaz Ltd, part of the Air Liquide Group, is the world leader in the manufacture of calibration gases, distributed from our Stoke facility across the UK, Europe, Middle East, Asia, and beyond. Working with our Head Office in Houston and sister plants in the USA, Calgaz is a global leader in its field. We are now recruiting 1 full-time Customer Service Associate based at our Stoke plant. The role involves order entry, quotations, and supporting our key customers. The position reports to the EMEA Sales and Customer Services Manager in Stoke.

Essential Duties and Responsibilities

1. Order entry using SAGE (Europe and Asia), Zendesk, and other in-house systems, including stock checks, part number searches, and shipping details.
2. Providing quotations to European, Middle Eastern, and African customers, often within one hour for key clients.
3. Providing key documents such as Certificates, SDS, Shipping info, Tracking info, PODs, and downloading order info from Customer Portal.
4. Resolving customer complaints promptly to ensure satisfaction.
5. Performing other functions as required by the international Customer Services team.

Working Details

Working hours are 08:00 - 16:30, Monday to Friday.

Are you a MATCH? Requirements for Role

• Proven success in high-pressure customer service environments.
• Ability to adapt to various IT systems, including SAGE, Google, and Microsoft Suite (full training provided).
• Ownership of complex issues with follow-through to resolution, including root cause analysis and solutions.
• Attention to detail and accuracy in high-volume order processing.
• Curious, methodical, and proactive in suggesting improvements.
• Respectful attitude and positive outlook.
• Innovative mindset to develop workflows and support colleagues.
• Minimum education: A Level or equivalent.
• Excellent English communication skills, both oral and written.
• Computer and IT literacy.
• Flexible team player.

Travel Requirements

This role is based in Stoke.

Benefits

We offer competitive compensation and a comprehensive benefits package including medical, dental, vision, paid holidays, sick leave, parental leave, 401k with company match, tuition reimbursement, and scholarships.

Your DIFFERENCES enhance our PERFORMANCE

We are committed to diversity and inclusion, welcoming applicants from all backgrounds to foster innovation and engagement.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of gases and related products, with a culture emphasizing safety, customer success, and innovation. With 18,000 employees, Airgas is part of Air Liquide, operating in 60 countries with 66,500 employees, serving over 4 million customers worldwide.

Join us to make an impact, grow your career, and be valued for who you are.