Customer Service Practitioner Apprentice

Wildcat Law; Eastleigh; On-site; GBP 18,000 - 22,000; Full time

Job summary

A law firm is offering a Customer Service Practitioner Apprenticeship in Eastleigh. This apprenticeship allows you to work with a friendly team, helping clients, and gaining real experience in a legal setting. You'll receive a Level 2 qualification, a salary without incurring debt, and the opportunity to further your career in law or related fields.

Benefits

Level 2 Customer Service qualification

Salary while learning

Real work experience

Qualifications

• Interest in exploring a career in law.
• Motivated to learn new skills and grow in confidence.

Responsibilities

• Greet clients and help them feel welcome.
• Manage phone calls and emails.
• Organise meetings and prepare documents.
• Support lawyers with daily tasks.

Skills

Friendly and approachable demeanor

Good listening skills

Organisational skills

Good communication skills

Job description

Overview

Kickstart Your Career in Law – Customer Service Apprentice Wanted!

About the Opportunity

Looking for your first step into the world of work? Interested in law, but not sure where to begin? This could be the perfect opportunity for you. We’re a friendly, professional law firm, and we’re offering a Customer Service Practitioner Apprenticeship (Level 2). You’ll be working with our team, helping clients every day, and learning how a law firm really works.

What You’ll Be Doing

• Greeting clients when they visit and helping them feel welcome.
• Answering phone calls and emails.
• Helping to organise meetings and preparing documents.
• Learning about how lawyers work and supporting them with day-to-day tasks.
• Building confidence and communication skills in a professional setting.

What You’ll Get

• A Level 2 Customer Service qualification (paid for by us!).
• A salary while you learn – no student debt.
• Real work experience in a professional law firm.
• Skills that will set you up for your career – whether that’s in law or another business role.
• The chance to progress into more advanced roles, like legal admin, paralegal support, or higher apprenticeships in law.

Who We’re Looking For

• Friendly and approachable people who like helping others.
• Good at listening, speaking, and staying organised.
• Keen to learn new skills and grow in confidence.
• Interested in exploring a career in law.

Why This Role is Different

Lots of apprenticeships give you skills – but this one also gives you a foot in the door of the legal profession. Many apprentices go on to build careers in law, from legal administration right through to solicitor training.