Customer Service - Outbound calls

Michael Page (UK); Abingdon; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Customer Service - Outbound Calls professional in Abingdon. The role involves making outbound calls, maintaining records in the CRM, and collaborating with internal teams to enhance customer satisfaction. A competitive annual salary of £26,000 is offered along with commission and career progression opportunities in a supportive work environment.

Benefits

Competitive salary

Quarterly commission

Opportunities for skill development

Hybrid working model

Comprehensive benefits package

Qualifications

• Previous experience in customer service, sales or outbound calling.
• Strong verbal and written communication skills.
• Proficiency with CRM systems.

Responsibilities

• Make outbound calls to clients and stakeholders.
• Maintain accurate records in the CRM system.
• Collaborate with internal teams to meet customer needs.

Skills

Customer service experience

Confident communication

Organizational skills

Proficiency with CRM systems

Problem-solving abilities

Tools

Microsoft Office

Job description

Overview

Quarterly commission scheme • Hybrid working model • Flexi Friday • Fantastic career progression

About Our Client

The hiring company is a small-sized organisation within an exciting and niche industry. They are committed to providing high-quality customer service and fostering a focused and supportive work environment.

Job Description

• Make outbound calls to clients and stakeholders to provide updates or resolve queries.
• Maintain accurate records of interactions in the company's CRM system.
• Collaborate with internal teams to address customer needs effectively.
• Provide clear and professional communication at all times.
• Proactively identify opportunities to improve customer satisfaction.
• Support the sales team with administrative tasks related to client accounts.
• Ensure compliance with company policies and industry regulations.
• Assist with reporting and data analysis as required by the department.

The Successful Applicant

A successful Customer Service - Outbound Calls professional should have:

• Previous experience in a customer service, sales or outbound calling role.
• Confident communicator on the phone
• Strong organisational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency with CRM systems and Microsoft Office applications.
• A proactive approach to problem-solving and customer engagement.

What's on Offer

A successful Customer Service - Outbound Calls professional will receive:

• A competitive salary of £26,000 per annum.
• Quarterly commission.
• Permanent role with long-term career prospects.
• Opportunities for skill development and training.
• Hybrid working 3 days in the office 2 days from home.
• A supportive and focused work environment in Oxfordshire.
• Comprehensive benefits package.

If you are interested in joining a small-sized organisation as a Customer Service professional, apply today to take the next step in your career.