Customer Service Manager

Adecco; Manchester; On-site; GBP 27,000 - 35,000; Full time

Job summary

A leading logistics company based in Manchester is seeking a Customer Service Manager who is passionate about delivering exceptional service. You will lead a team dedicated to enhancing customer satisfaction and build strong relationships with clients. The ideal candidate has proven management experience and excellent communication skills. This full-time position offers a salary between £27,000 and £35,000 and promotes a healthy work-life balance, as no driving is required.

Benefits

Competitive Salary

Dynamic Work Environment

Career Growth

Work-Life Balance

No Driving Required

Qualifications

• Proven experience in customer service management, preferably in logistics.
• Exceptional communication and interpersonal skills.
• A proactive attitude and knack for problem-solving.
• Strong organisational skills and ability to manage multiple priorities.
• A passion for teamwork and commitment to outstanding customer experiences.

Responsibilities

• Lead a passionate team focused on outstanding service.
• Develop and implement strategies to enhance customer satisfaction.
• Build strong relationships with clients to meet their needs.
• Monitor team performance and provide coaching.
• Collaborate with other departments to resolve issues.
• Analyse customer feedback to improve service offerings.

Skills

Customer service management

Communication skills

Problem-solving

Organisational skills

Teamwork

Job description

Customer Service Manager - Freight Experience Necessary

Join Our Team as a Customer Service Manager!

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your expertise can make a real difference? If so, we want YOU to be our next Customer Service Manager in the vibrant Logistics & Transportation sector!

About Us:
We are a leading player in the logistics and transportation industry, committed to providing top-notch service to our clients. Our team is dynamic, driven, and dedicated to excellence. We believe that great customer service is the heartbeat of our business, and we are on the lookout for a talented individual to join us on this exciting journey!

Position Details:

• Title: Customer Service Manager
• Contract Type: Permanent
• Working Pattern: Full Time
• Salary: £27,000 - £35,000 per annum

Responsibilities

• Lead a passionate team dedicated to providing outstanding service.
• Develop and implement strategies to enhance customer satisfaction.
• Build strong relationships with clients, ensuring their needs are met with efficiency and professionalism.
• Monitor team performance, providing coaching and support to achieve service excellence.
• Collaborate with other departments to resolve issues and streamline processes.
• Analyse customer feedback and trends to continually improve service offerings.

Qualifications

• Proven experience in customer service management, preferably within the UK Pallet network arena.
• Exceptional communication and interpersonal skills.
• A proactive attitude and a knack for problem-solving.
• Strong organisational skills and the ability to manage multiple priorities.
• A passion for teamwork and a commitment to delivering outstanding customer experiences.

Why Join Us

• Competitive Salary: Enjoy a salary range of £27,000 to £35,000, based on your experience.
• Dynamic Work Environment: Be part of a lively and supportive team that values your contributions.
• Career Growth: We believe in nurturing talent and providing opportunities for professional development.
• Work-Life Balance: Enjoy a full-time role that promotes a healthy work-life balance.
• No Driving Required: Focus on your strengths without the need for driving responsibilities!

Ready to Apply

If you're excited to take on this challenge and make a significant impact, we want to hear from you! Join us in creating exceptional experiences for our customers. Apply today and embark on a rewarding career journey with us!

We are an equal opportunity employer, and we celebrate diversity. All applications will be treated with respect and confidentiality.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Info

• Job Title: Customer Service Manager - Freight Experience Necessary
• Company: Adecco (as listed in description)
• Location: UK
• Posted: Jan 20th 2026
• Closes: Feb 20th 2026
• Sector: Customer Services
• Contract: Permanent
• Hours: Full Time

Welcome to Fresh Jobs the place to find the freshest job vacancies and career advice.