Customer Service Manager

B&M Retail; Fareham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Customer Service Manager for its store in Fareham. This full-time position involves leading a team to deliver exceptional customer service and ensuring operational efficiency in the checkout area. Ideal candidates will have prior management experience in a fast-paced environment, strong numerical skills, and a passion for great service. The role includes opportunities for career advancement and additional benefits including a store discount.

Benefits

10% store discount

Access to colleague benefits portal

Wellbeing support

Qualifications

• Experience managing a team in a retail or hospitality environment.
• Strong numerical and problem-solving skills.
• Ability to drive a team towards great customer service.

Responsibilities

• Drive your team to deliver personable service in the checkout area.
• Coach colleagues to ensure service quality.
• Ensure compliance with stock control procedures.

Skills

Team management

Customer service focus

Numerical skills

Problem-solving

Flexibility

Job description

Are you currently a Department Manager, Supervisor, Team Leader or Assistant Manager looking for your next step? Would you like to join a rapidly expanding business with amazing career development opportunities? Do you have a passion for leading your team and delivering fantastic customer service? Well, look no further...We are currently recruiting for a Customer Service Manager to join our store team in Tithcfield, Fareham!This is a full time role and being flexible with your working pattern will be essential.

About the Role

As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers. You will also:

• Drive your team to deliver personable, polite and prompt service in the checkout area
• Act as a role model, displaying exceptional service to our customers
• Be highly visible and approachable to customers and your colleagues
• Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
• Ensure compliance of company stock control procedures within the appropriate timelines
• Ensure company property, cash and stock are secure at all times
• Play a vital part in continuing to make our stores a fun place to work!

About You

Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service! It is essential that applicants have the following:

• Experience of managing a small to medium sized team, in a fast-paced retail or hospitality environment
• Strong numerical and problem solving skills
• A flexible approach and a \'can do\' attitude
• Great customer service skills, and the ability to drive your team to deliver amazing service too
• The ability to think on your feet

Why B&M?

B&M aren\'t just any retailer. We\'re one of the fastest growing in the UK, with over 750 stores and an exciting plan for more new openings this year! Joining B&M means you can be part of an amazing journey. But it\'s not just our rapid expansion that sets us apart; it\'s our ongoing commitment to our people. Our growth is huge and is showing no signs of slowing down… there\'s never been a better time to join the team!

• Job stability and a clear path for your career progression and internal development
• Amazing on the job training
• 10% store discount across all B&M & Heron Foods stores, with regular double discount events
• Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more
• Wellbeing support & guidance through our Employee Assistance Programme
• A stable & permanent 40 hour contract