Customer Service Manager

P3 Search & Selection; Daresbury; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading logistics company seeks a Customer Service Manager to oversee a team and improve customer experiences at their Daresbury site. The role involves training staff, managing escalations, and collaborating across departments to ensure service quality. Ideal applicants will bring relevant experience and strong communication skills.

Benefits

Attractive salary

Opportunities for training and development

Qualifications

• Background in Customer Service and Administration.
• Some management experience required.
• Experience in Transport or Logistics is beneficial.

Responsibilities

• Lead a team of 3 Customer Service Representatives.
• Enhance customer service quality and manage escalations.
• Collaborate with Transport, operations, and sales departments.

Skills

Communication

Team Leadership

Customer Service

Problem Solving

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

A leading logistics business is looking for a Customer Service Manager to join their Daresbury site. As a Customer Service Manager, you will be responsible for leading a team of 3 Customer Service Representatives, assisting with escalations, and ensuring the delivery and improvement of the Customer Experience.

You will work closely with the Transport team to meet customer expectations, handle customer service and administrative duties, and be involved in KPI reporting for clients and stakeholders. The role also involves training team members, analyzing areas for improvement, and proactively enhancing customer service quality. Additionally, you will assist with order processing and collaborate with operations and sales departments.

The ideal candidate will have a background in Customer Service and Administration, with some management experience. Experience in Transport or Logistics is highly beneficial. The candidate should be confident, a strong communicator, capable of working under pressure, and proficient in Microsoft Outlook, Excel, and Word.

This position offers an attractive salary, opportunities for training and development, and the chance to join a leading logistics company.

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