Customer Service Manager

Usman Ali Jewellery Trading UK ltd; City Of London; On-site; GBP 51,000 - 55,000; Full time

Job summary

A luxury jewellery retailer in the UK is seeking a Marketing Manager to lead their sales strategies and manage client relationships. The ideal candidate will have advanced English skills and experience in marketing management. Responsibilities include liaising with senior management, conducting market research, and managing the marketing team. The position offers a salary of £51,000 – £55,000 per year and includes a company pension.

Benefits

Company Pension

Qualifications

• Advanced English language skills required.
• Experience in marketing and sales management.
• Proven ability to build relationships with clients.

Responsibilities

• Liaise with management on product range and sales strategies.
• Conduct market research and analyze customer responses.
• Build strong relationships with wholesale and retail clients.

Skills

Team management

Sales strategy development

Market research

Client relationship management

Job description

Job Responsibilities

• Liaise with the Director and senior management to determine the range of jewellery products and services to be marketed and sold in the UK and European markets.
• Contribute to the development of sales strategies and setting of sales targets aligned with company growth plans.
• Discuss client requirements, conduct surveys and market research, and analyse customer reactions to product design, packaging, pricing, and promotions.
• Compile and analyse sales figures, preparing proposals for targeted marketing campaigns and promotional activities.
• Produce reports and recommendations on marketing and sales strategies for senior management.
• Manage, lead, and motivate the marketing team, ensuring effective implementation of marketing strategies.
• Build and maintain strong relationships with wholesale and retail clients, negotiating new business contracts.
• Plan specifications and prepare detailed requirements for projects, ensuring high standards and timely delivery.

Experience & Qualifications

Experience: Required

Languages: English – Advanced

Employment: Full-time

Salary: £51,000 – £55,000 yearly

Benefits: Company Pension

About Us

About Usman Ali Jewellery Trading UK ltd:
USMAN ALI JEWELLERY TRADING UK LTD is a specialist retailer of luxury watches and exquisite jewellery in the UK. We take pride in offering beautifully crafted pieces, excellent customer service, and a personalised shopping experience to our