Customer Service Manager

Rutherford Briant; Chelmsford; On-site; GBP 70,000; Full time

Job summary

A growing company in Chelmsford is seeking an experienced Customer Service Manager to lead customer operations and drive transformational change. The role involves designing and improving processes while motivating the team to provide exceptional customer experiences. Candidates should have proven leadership skills and experience in process transformation.

Benefits

Salary up to £70,000

25 days annual leave, plus Bank Holidays

Opportunity to be part of a growing business

Qualifications

• Proven experience in a similar role, ideally for a growing or transformation-focused business.
• Demonstrated success in process transformation and improvement.
• Strong people leadership skills with the ability to coach, develop, and inspire others.

Responsibilities

• Drive transformational change across customer service function.
• Design, implement, and continuously improve processes.
• Collaborate cross-functionally to align customer service strategies with business goals.

Skills

Process transformation

People leadership

Strong communication

CRM skills

Job description

Are you a dynamic and results driven Customer Service Manager with a passion for transformational change, process excellence and people management? Do you thrive in fast-paced environments where you’re able to make an impact through your own and your teams work? Keep reading!

I am currently recruiting for a Customer Service Manager who is able to lead customer operations, transform ways of working, implement scalable processes and motivate the team to deliver exceptional customer experiences.

Responsibilities

• Drive transformational change across customer service function, both strategic and hands on
• Design, implement and continuously improve processes that enhance quality, efficiency and satisfaction
• Collaborate cross-functionally to align customer service strategies with business goals
• Support, coach, mentor and up-skills members of the team

Requirements

• Proven experience in a similar role, ideally for a growing or transformation focused business
• Demonstrated success of process transformation and improvement
• Strong people leadership skills with the ability to coach, develop and inspire others
• Strong communication and CRM skills

Benefits

• A salary of up to £70,000 per annum, depending on experience
• Opportunity to be part of a growing business
• 25 days annual leave, plus Bank Holidays
• Please note this is a fully on-site position.

If you are ready to become part of a thriving, and successful business, apply now!

Rutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.