Customer Service & Logistics Specialist

Theo Müller; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading dairy producer is seeking a Customer Service & Logistics Specialist in London. The role involves managing the export process to the EU and maintaining customer communications for various markets. Ideal candidates will have over 3 years of UK grocery supply experience and proficiency in SAP and Excel. This position offers a hybrid working model with competitive compensation and bonuses.

Benefits

Competitive salary

Bonus opportunities

Qualifications

• Minimum 3+ years of experience in UK Grocery customer supply.
• Good understanding of UK Grocery supply teams and processes.
• Effective communication and attention to detail are essential.

Responsibilities

• Manage the full Export process from the UK to the EU.
• Support customer orders and manage communications regarding shortages.
• Build relationships with commercial and supply teams.

Skills

Customer communication

Order management

Attention to detail

Excel proficiency

Team collaboration

Tools

SAP

Excel

Job description

Overview

Biotiful Dairy is the category leading Kefir producer. We are a fast growing, pioneering and ethical business with a premium range of gut-friendly products for the UK consumer. We are looking for a first-class Customer Service & Logistics Specialist who is passionate, a real self-starter, and has a good understanding of the EU export process and experience in managing the full order to cash process for the UK Chilled FMCG market.

This role is fast-paced and challenging, with high standards and varied daily tasks. If you are up for the challenge, this could be the role that steps up your career.

Responsibilities

• Manage the full Export process from the UK to the EU
• Maintain Export paperwork
• Support the EU Made to order process within SAP
• Manage customer orders for the Middle East and Discounters, working closely with our 3PL
• Proactively manage customer communications regarding shortages and order management
• Master data management for EU customers as well as the Middle East & UK discounters, ensuring new delivery points and products are set up at our 3PL
• Resolve customer claims
• Work effectively across the Ops / Supply team and be the "voice of the customer" in our Operations team
• Build strong working relationships with Commercial teams

Requirements / Qualifications

• Minimum 3+ years of relevant, recent experience in UK Grocery customer supply team, including (ideally) fresh food
• Knowledge of SAP would be advantageous
• Experience of UK Grocer supplier portals (Tesco partners toolkit) would be an advantage
• Good understanding of what matters to UK Grocery supply teams
• Effective communication skills
• Attention to detail is essential
• Comprehensive understanding of Excel including pivot tables and Power Query
• A good team player willing to step in and support other team members

Biotiful Values / What You Will Need to Succeed

• Thrives under pressure in fast-paced environments
• Self-starter, high energy, gutsy
• Delivers results: can translate vision and strategy into viable action that achieves results
• Displays drive and purpose: focus, energy and persistence to achieve objectives
• Sets the pace: recognises growth opportunities and acts with urgency and ownership
• Makes smart decisions: uses intuition, rational thinking and sound judgment
• Creates team synergy: collaborates across boundaries to achieve goals
• Builds winning relationships: strengthens networks and partnerships

Location & Employment Type

• Location: Hammersmith
• Contract: Permanent
• Office-days: Hybrid with an expectation of a strong office presence
• Weekends: Saturday mornings on a rota basis (Wednesday PM off in lieu)
• Start: Immediate
• Package: Competitive + bonus

To apply, please follow the application link.