Customer service Export Coordinator- Basingstoke 39124-1

Gi Group; Eastleigh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in Basingstoke seeks a Customer Service Export Coordinator to manage the end-to-end export process. You will handle international customer orders, coordinate shipments, and prepare export documentation. Ideal candidates should have experience in customer service or logistics, a working knowledge of SAP, and excellent communication skills. This full-time role offers an hourly rate of £15.38 for a 6-month contract.

Qualifications

• Experience in an export, logistics, or customer service role.
• Working knowledge of SAP.
• Proficient in Microsoft Excel and Word.

Responsibilities

• Manage international customer orders ensuring timely shipments.
• Coordinate transport and export documentation.
• Handle customer queries and monitor export performance.

Skills

Attention to detail

Problem-solving skills

Customer communication

Team player skills

Complaint handling

Tools

SAP

Microsoft Excel

Microsoft Word

Job description

Customer service Export Coordinator - Basingstoke RG24 / Monday to Friday, 09:00-17:00 / Full-Time / Hourly Rate: £15.38 / 6-month contract

We are seeking a Customer Service Export Coordinator to join our client's dynamic team in Basingstoke. This is a fantastic opportunity to play a key role in managing the end-to-end export process, ensuring international customer orders are fulfilled accurately, efficiently, and in full compliance with trade regulations.

You'll be the central point of contact for export-related customer communication, working closely with freight forwarders, carriers, and internal teams to deliver exceptional service in a fast-paced environment.

Responsibilities

• Manage international customer orders to ensure timely and compliant shipments.
• Coordinate with freight forwarders and carriers to arrange transport, packaging, labelling, and temperature-controlled solutions.
• Prepare export documentation including invoices, packing lists, certificates of origin, and customs paperwork.
• Handle customer queries and complaints while adhering to departmental processes.
• Liaise with internal departments to confirm stock availability, pricing, and resolve issues.
• Communicate proactively with international customers regarding order status and delivery timelines.
• Monitor export performance metrics (LOTIF - Lines on Time in Full) and take corrective action when needed.
• Champion company values (Integrity, Intensity, Innovation, Involvement) in all interactions.
• Support continuous improvement through Practical Process Improvement (PPI) initiatives.
• Promote compliance with Health, Safety, and Environmental policies.

About You

Strong attention to detail and problem-solving skills
Knowledge of international trade regulations and export documentation
Excellent communication skills to build trust with customers and colleagues.
A proactive, team-oriented approach in a fast-paced environment

Requirements/Qualifications

• Experience in an export, logistics, or customer service role.
• Working knowledge of SAP and proficiency in Microsoft Excel and Word
• Excellent written and verbal communication skills
• Strong problem-solving capabilities with a proactive approach
• High level of attention to detail and organizational skills
• Strong Team player skills
• Ability to work independently and collaboratively in a cross-functional team environment.
• Complaint handling/conflict resolution skills
• Basic understanding of international trade and export compliance is preferred.

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group of companies includes Gi Group Holdings Recruitment Ltd, Gi Recruitment Ltd, Draefern Ltd, Excel Resourcing (Recruitment Consultants) Ltd, Gi Recruitment Ltd, INTOO (UK) Ltd, Marks Sattin (UK) Ltd, TACK TMI UK Ltd, TACK International Ltd, Grafton Professional Staffing Ltd, Encore Personnel Services Ltd, Gi Group Staffing Solutions Ltd and Gi Group Ireland Ltd. Gi Group Staffing Solutions Ltd are acting as an Employment Business in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website

Job Info

Job Title:

Company:

Gi Group

Location:

Southampton, Hampshire

Posted:

Closes:

Jan 3rd 2026

Sector:

Customer Services

Contract:

Temporary

Hours:

Full Time

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