Customer Service Executive

CMR Jobs Limited; Cheadle Hulme; Hybrid; GBP 23,000 - 25,000; Full time

Job summary

A fast-growing tech-driven business is seeking a Customer Service Executive to join their team in South Manchester. The role involves responding to queries, supporting onboarding processes, and building relationships with clients. The ideal candidate will have experience in customer service, excellent communication skills, and a proactive approach. The position offers a competitive salary, hybrid working, and opportunities for career development.

Benefits

25 days annual leave + bank holidays

Pension and life assurance

Wellbeing support

Qualifications

• Experience in customer service, ideally in payroll or recruitment.
• Strong communication skills for phone and email interaction.
• Ability to manage multiple priorities effectively.

Responsibilities

• Responding to client and contractor queries by phone, email, and live chat.
• Supporting onboarding processes and system navigation.
• Building strong relationships to ensure positive customer experiences.
• Maintaining accurate records and ensuring compliance across processes.

Skills

Customer service experience

Clear communication

Organisational skills

Proactive approach

Problem-solving

Job description

Customer Service Executive

Location: South Manchester (Hybrid - 3 days in office, 2 remote)

Salary: £23,000 - £25,000 DOE + benefits

The Company Join a fast-growing tech-driven business that provides innovative solutions to the payroll and contractor market. With cutting-edge software and a strong reputation for service excellence, this company is shaping the future of workforce management. Their collaborative culture, supportive leadership, and exciting growth plans make it a fantastic place to develop your career.

Responsibilities

• Responding to client and contractor queries by phone, email, and live chat
• Supporting onboarding processes and system navigation
• Building strong relationships to ensure positive customer experiences
• Working with internal teams to resolve issues quickly and effectively
• Maintaining accurate records and ensuring compliance across processes
• Providing feedback to help improve processes, products, and service delivery

About You

• Experienced in customer service, ideally within payroll, umbrella, recruitment, or a fast-paced office environment
• An excellent communicator — clear, professional, and confident on phone and email
• Strong on organisation and attention to detail, with the ability to manage multiple priorities
• Proactive, approachable, and keen to learn new systems and processes
• A real team player who enjoys solving problems and supporting clients

What’s on Offer

• £28,000 - £32,000 DOE
• Hybrid working (3 days Manchester office, 2 days remote)
• 25 days annual leave + bank holidays
• Pension, life assurance, and wellbeing support
• Career development in a growing, forward-thinking business