Customer Service Executive

iCIMS; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

A prominent Mortgage & Protection Network in the UK is seeking a Customer Service Representative to provide exceptional support to brokers. You will work closely with onboarding and sales teams, engage with brokers through calls and emails, and assist with new IT systems. Ideal candidates will have customer service experience and strong communication skills. Competitive benefits and a dynamic working environment are offered.

Qualifications

• Experience in a telephone-based role.
• Ability to adapt to new systems quickly.
• Experience in a financial services environment preferred.

Responsibilities

• Provide world class customer service to brokers.
• Work with onboarding and sales teams to welcome new brokers.
• Support brokers through various contact channels.

Skills

Customer Service experience

Strong IT skills

Relationship building

Strong communication skills

Job description

Overview

PRIMIS Mortgage Network are the largest dedicated Mortgage & Protection Network in the UK with some 3000 advisors and circa 1000 AR partner firms nationally. PRIMIS form part of the LSL Property Services plc group.

Responsibilities

• Provide a world class customer service to brokers through regular contact to drive growth and satisfaction.
• Work alongside our onboarding and sales team to welcome new brokers and firms to our Network, encouraging relationship building and being a first point of contact for support to our advisers.
• Provide hands on support to brokers through outbound and inbound telephone contact as well as via other contact channels, such as email, Teams, social media, etc.
• Provide expertise across several network functions and provide exceptional support to brokers as well as assisting in the promotion of lender/provider launches, events, webinars and upcoming training sessions.
• Provide our broker partners support with our new back-office IT systems to help ensure a smooth rollout.

Qualifications

• Customer Service experience
• Strong IT skills and be able to adapt to new systems quickly
• Experience of working in a telephone-based role
• Relationship building and strong communication skills
• Experience within a financial services environment - preferred but not essential