Customer Service Coordinator

Miller Homes Ltd; Newton Aycliffe; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading housebuilder is seeking a Customer Services Coordinator to support the customer services team in the Teesside region. This role involves data input, managing communications, and assisting homeowners with documentation. Ideal candidates should have customer service experience preferably in housebuilding, alongside strong communication and administrative skills. The position offers a competitive salary with benefits including annual leave, a bonus opportunity, and pension contributions.

Benefits

Competitive basic salary

26 days annual leave + public holidays + birthday off

Opportunity to earn 10% bonus

Company contribution of 6.5% to pension

Qualifications

• Experience in a customer services role, ideally in Housebuilding, Property, or Construction.
• Ability to produce concise written or numerical reports.
• Strong verbal and written communication skills.
• Good administrative skills are essential.

Responsibilities

• Ensure accurate and speedy data input into the customer service operating system.
• Issue documentation to assist homeowners.
• Manage incoming communications effectively.
• Uphold core values professionally in a pressurized environment.

Skills

Customer services experience

Concise reporting

Confident communicator

Computer literate

Tools

Word

Excel

Job description

Overview

Customer Services Coordinator – Teesside Region, Newton Aycliffe, DL5 6BH

Competitive salary + attractive benefits

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit an Customer Services Coordinator to join our Customer Services team in the Teesside region. The main duties of the role are to support the customer services department with key administrative duties working alongside the co-ordination role.

Responsibilities

• To ensure accurate and speedy data input into the customer service operating system
• To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
• Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
• To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.

Requirements

• Experience working in a customer services role, ideally within Housebuilding, Property or Construction
• Ability to provide concise and accurate written or numerical reports when required
• Confident communicator both verbally and written
• Computer literate (especially Word & Excel) with good administrative skills essential

What We Offer

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• Company contribute 6.5% to your pension, plus other benefits