Customer Service Coordinator

New Resource Group; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A specialist recruitment agency is seeking a Customer Services Coordinator in England. The role involves delivering exceptional customer service, managing order processing, and collaborating with internal teams. Ideal candidates possess strong communication skills, have experience in administrative roles, and are proficient in Microsoft Office. This position offers various benefits, including bonuses and health insurance.

Benefits

New Joiner, Referral, Attendance & Team Bonuses

Pension, Death in Service & Private Health Insurance

Health Assessments & Company Counsellor

Holiday Loyalty Rewards & Christmas Hamper

Home & Tech Scheme, Cycle to Work Scheme

Corporate Gym Membership & Bowood House Pass

Qualifications

• Proven experience in fast-paced administrative and customer-facing roles.
• Strong communication and interpersonal skills with a confident phone manner.
• Proactive and adaptable, capable of managing time and shifting priorities.

Responsibilities

• Provide high-quality customer service and handle complex enquiries.
• Manage and update customers on order progress and coordinate internally.
• Maintain accurate records in SAP and CRM systems.

Skills

Customer service experience

Communication skills

Organizational skills

Problem-solving

Microsoft Office proficiency

Education

GCSE in English and Maths

NVQ in Customer Service

Tools

SAP

CRM systems

Job description

Overview

New Resource Recruitment is proud to be working with a specialist manufacturer of sustainable living solutions in their search for a Customer Services Coordinator. This office-based role plays a key part in delivering high levels of customer care through accurate and timely sales order processing, supporting contracted delivery schedules. You'll work within a close-knit team, reporting to the Customer Service Manager and collaborating closely with external sales and technical teams to ensure excellent service.

Responsibilities

• Provide high-quality customer service, handling standard and complex enquiries while ensuring clear communication across departments.


• Manage and update customers on order progress; coordinate internally with Logistics and other teams to fulfil service requirements.


• Support assigned customer accounts, escalate wider issues (e.g. pricing discrepancies, account setups) to Account Managers, and process relevant credit notes including rebates and machinery support.


• Maintain accurate records in SAP and CRM systems, including weekly reports on unresolved issues.


• Collaborate with Credit Control to address account concerns and help identify pricing errors when needed.


• Uphold professional standards in conduct, organisation, and customer confidentiality.


• Share updates within the team to support collaboration and take on additional duties as required.

Ideal Candidate

• Educated to GCSE level (or equivalent) in English and Maths; NVQ in Customer Service desirable.


• Proven experience in fast-paced administrative and customer-facing roles (in person, by phone, or email); experience in manufacturing or similar environments desirable.


• Strong communication and interpersonal skills with a confident, polite phone manner.


• Highly organised, detail-oriented, and comfortable under pressure.


• Proactive, adaptable, and capable of managing time and shifting priorities effectively.


• Commercially aware, confident in problem-solving, and decision-making within company procedures.


• Competent in Microsoft Office (especially Excel and Word); experience with SAP/CRM systems is a plus.


• Professional, trustworthy, and collaborative team player with a commitment to quality and continuous improvement.

Benefits Include

• New Joiner, Referral, Attendance & Team Bonuses


• Pension, Death in Service & Private Health Insurance


• Health Assessments & Company Counsellor


• Holiday Loyalty Rewards & Christmas Hamper


• Home & Tech Scheme, Cycle to Work Scheme


• Corporate Gym Membership & Bowood House Pass

This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency