Customer Service Coordinator

New Resource Group; Calne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A specialist manufacturer of sustainable living solutions is seeking a Customer Services Coordinator in Calne. This office-based role focuses on delivering high customer care through efficient sales order processing. The ideal candidate will have experience in customer-facing roles, strong communication skills, and proficient in Microsoft Office. Benefits include bonuses, health insurance, and gym membership.

Benefits

New Joiner, Referral, Attendance & Team Bonuses

Pension, Death in Service & Private Health Insurance

Health Assessments & Company Counsellor

Holiday Loyalty Rewards & Christmas Hamper

Home & Tech Scheme, Cycle to Work Scheme

Corporate Gym Membership & Bowood House Pass

Qualifications

• Proven experience in fast-paced administrative and customer-facing roles.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office, especially Excel and Word.

Responsibilities

• Provide high-quality customer service and handle enquiries.
• Manage and update customers on order progress.
• Maintain accurate records in SAP and CRM systems.

Skills

Customer service

Communication skills

Problem-solving

Organisation

Customer relationship management

Detail-oriented

Education

GCSE level in English and Maths

NVQ in Customer Service

Tools

Microsoft Office

SAP

CRM systems

Job description

Overview

New Resource Recruitment is proud to be working with a specialist manufacturer of sustainable living solutions in their search for a Customer Services Coordinator. This office-based role plays a key part in delivering high levels of customer care through accurate and timely sales order processing, supporting contracted delivery schedules. You\'ll work within a close-knit team, reporting to the Customer Service Manager and collaborating closely with external sales and technical teams to ensure excellent service.

Responsibilities

• Provide high-quality customer service, handling standard and complex enquiries while ensuring clear communication across departments.
• Manage and update customers on order progress; coordinate internally with Logistics and other teams to fulfil service requirements.
• Support assigned customer accounts, escalate wider issues (e.g. pricing discrepancies, account setups) to Account Managers, and process relevant credit notes including rebates and machinery support.
• Maintain accurate records in SAP and CRM systems, including weekly reports on unresolved issues.
• Collaborate with Credit Control to address account concerns and help identify pricing errors when needed.
• Uphold professional standards in conduct, organisation, and customer confidentiality.
• Share updates within the team to support collaboration and take on additional duties as required.

Ideal Candidate

• Educated to GCSE level (or equivalent) in English and Maths; NVQ in Customer Service desirable.
• Proven experience in fast-paced administrative and customer-facing roles (in person, by phone, or email); experience in manufacturing or similar environments desirable.
• Strong communication and interpersonal skills with a confident, polite phone manner.
• Highly organised, detail-oriented, and comfortable under pressure.
• Proactive, adaptable, and capable of managing time and shifting priorities effectively.
• Commercially aware, confident in problem-solving, and decision-making within company procedures.
• Competent in Microsoft Office (especially Excel and Word); experience with SAP/CRM systems is a plus.
• Professional, trustworthy, and collaborative team player with a commitment to quality and continuous improvement.

Benefits

• New Joiner, Referral, Attendance & Team Bonuses
• Pension, Death in Service & Private Health Insurance
• Health Assessments & Company Counsellor
• Holiday Loyalty Rewards & Christmas Hamper
• Home & Tech Scheme, Cycle to Work Scheme
• Corporate Gym Membership & Bowood House Pass

This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency