Customer Service Consultan - Kilmarnock (FTC)

TSB Bank; Scotland; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading financial institution in the UK is looking for a Customer Service Consultant (Money Confidence Expert) for a 12-month fixed term contract. You will provide exceptional customer service, understand customer needs, and support them in achieving their financial goals. The role offers a base salary of £24,000 with additional benefits including a 9% cash allowance, private healthcare, and 25 days holidays. Join our team and help make a difference in customers' lives!

Benefits

9% cash allowance or flexible benefits

Variable Pay Award based on performance

Company pension contribution up to 13%

25 days holidays plus bank holidays

Private Healthcare

Qualifications

• Be great with people and provide exceptional customer service.
• Have a flair for understanding what customers need.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach.
• Embrace digital tools for customer assistance.

Skills

Exceptional customer service

Understanding customer needs

Problem-solving

Team collaboration

Digital literacy

Job description

Overview

TSB Bank Plc
TSB
Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract
Business Area: Branch Banking
Location: Kilmarnock
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits

At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community. We are looking for someone who is passionate about customer experience.

What you’ll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.

Location

Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.

What we offer

We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:

• Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5%/£1,200 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare

If this sounds right up your street, come and join our team. We make things happen!

We are TSB. Life Made More.

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