Customer Service Co-ordinator

Options Resourcing Ltd; United Kingdom; On-site; GBP 27,000; Full time

Job summary

Join a vibrant and friendly organization as a Customer Service Coordinator or Sales Administrator! This role offers a fantastic opportunity to enhance customer experiences while working closely with a dedicated support team. You will be responsible for processing orders, managing customer data, and ensuring excellent communication with clients. The position is based in Coleshill, with a hybrid working arrangement that allows for a balance between office and home-based work. If you are detail-oriented, possess strong communication skills, and thrive in a supportive environment, this could be the perfect fit for you.

Benefits

Salary up to £27,000

23 + 8 bank holidays

Free Parking

Qualifications

• Previous experience in a similar role is essential.
• Must have excellent communication skills and attention to detail.

Responsibilities

• Process orders/contracts and manage customer data.
• Communicate effectively with customers and handle escalations.

Skills

Communication Skills

Attention to Detail

Multi-tasking

Time Management

MS Office Proficiency

Tools

MS Excel

Job description

Are you a Customer Service Co-ordinator or a Sales Administrator looking for a new role? Do you have a passion for delivering a best in class customer experience? Do you want to work for a well-known global manufacturer based in Coleshill? If so, this could be the perfect role for you?

An amazing opportunity for a Sales Administrator or a Customer Service Coordinator to join a fun and friendly organisation based in Coleshill.

Benefits:

• Salary up to £27,000
• Permanent role
• Holidays: 23 + 8 bank holidays
• Location: Coleshill
• Hybrid available: 4 days office based, 1 day home based
• Free Parking

Duties/Responsibilities:

Working closely with the rest of the support team, the holder of the position must ensure the best possible customer focus when looking after customers with the objective of maintaining business and growing the customer base from a financial perspective.

Responsibilities:

• Process orders/contracts for new customers and/or follow-up on contracts for existing customers.
• Make decisions about extensions to contracts and amendments.
• Look after new customers and existing customers.
• Review order quantities and factors relevant for a customer's profitability.
• Prepare and manage customer data.
• Service activities once delivery has taken place.
• Communicate with the customer in writing and on the phone.
• Handle the escalation list, take into consideration the criteria of customer focus and adding value.
• Review invoices and process any corrections that may be required.
• Work together with Accounting to create invoices.
• Process cancellations and forward onto other departments.

Skills/Experience required:

• Previous experience in a similar role
• Excellent communication skills both written and verbal
• Meticulous attention to detail
• Ability to multi-task
• Proficient in the use of MS Office packages including MS Excel
• Excellent time management and organisation skills
• Friendly and personable personality

If this sounds like you, please apply today!