Customer Service Co-ordinator

Adecco; East Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading manufacturing company in East Midlands is seeking a Customer Service Co-ordinator to ensure high levels of customer satisfaction. You'll co-ordinate order fulfilment, manage customer communications, and process orders using ERP systems. Ideal candidates will have a minimum of 3 years' experience in customer service, proficiency in MS Office, and attention to detail. This position offers full-time hours and is a fixed-term contract covering maternity leave.

Benefits

Equal opportunities employer

Supportive recruitment process

Qualifications

• Minimum 3 years of experience in a Customer Service or sales administration role.
• Proficient in MS Office and computer literate.
• Familiarity with ERP systems for processing orders.
• Eagerness to learn about Bills of Material.
• Experience in document control and administration is a plus.

Responsibilities

• Co-ordinate customer order fulfilment with precision.
• Liaise with site production and keep customers updated on delivery status.
• Process customer sales orders efficiently using the ERP system.
• Raise stock replenishment orders as needed.
• Manage and update customer portals for key accounts seamlessly.

Skills

Customer Service

ERP systems

MS Office

Communication skills

Organizational skills

Job description

Overview

Are you passionate about delivering outstanding customer service? Join our client, a leading manufacturing company in the industrial vehicle sector, and play a key role in ensuring customer satisfaction. With an immediate start available, this is your chance to thrive in a dynamic environment.

Responsibilities

• Co-ordinate customer order fulfilment with precision.
• Liaise with site production and keep customers updated on delivery status.
• Process customer sales orders efficiently using the ERP system.
• Raise stock replenishment orders as needed.
• Manage and update customer portals for key accounts seamlessly.
• Establish, manage, and update customer price lists accurately.
• Input Bills of Materials (BOMs) for parts in manufacture, liaising with the Commercial & Manufacturing team as required.

Qualifications

• Minimum 3 years of experience in a Customer Service or sales administration role.
• Proficient in MS Office and computer literate.
• Familiarity with ERP systems for processing orders.
• An eagerness to learn about Bills of Material.
• Experience in document control and administration is a plus.

Professional Qualities

• A confident and professional manner when dealing with customers.
• A self-motivated attitude paired with a desire to learn.
• Strong communication skills to engage effectively with all internal departments.
• Excellent organizational skills with a keen eye for detail.
• A process-oriented mindset, capable of working independently or as part of a team.

Working details

Working Hours: Monday- Thursday 8am-4:30pm & Friday 8am-1pm

Duration Of Contract: 9 months FTC (Maternity cover)

Additional information

Equal Opportunities Statement: We are proud to be an equal opportunities employer and encourage applications from all qualified individuals, regardless of race, sex, disability, religion/belief, sexual orientation, or age.

Health and Safety: The successful candidate must adhere to all health and safety guidelines and procedures to ensure a safe working environment for everyone.

If you're ready to take your customer service career to the next level, apply now and be a part of our client's success story! Your journey to an exciting new role starts here!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Job Info

• Job Title: Customer Service Co-ordinator
• Company:
• Location:
• Posted: Feb 3rd 2026
• Closes: Mar 6th 2026
• Sector: Manufacturing & Surveying
• Contract: Contract
• Hours: Full Time