Customer Service Assistant / Pin Technician - Exeter

Tenpin Ltd; Exeter; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading entertainment venue in Exeter is seeking a Customer Service Assistant to deliver excellent customer experiences. In this role, you will manage bookings, ensure the cleanliness of the centre, and maintain bowling equipment. Strong communication skills and a positive attitude are essential. Flexibility for various shifts, including evenings and weekends, is required. Benefits include free bowling for family and friends and health care schemes.

Benefits

Retailer discounts

Free Bowling for family and friends

Free Food (when working 6 hours or more)

Enhanced Maternity, Paternity, Adoption leave

Medicash Health Care Cash Back Scheme

Employee Assistance Programme

Life assurance – 2× annual salary

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Qualifications

• Determined and enthusiastic, approachable and helpful.
• Fully flexible with working hours, including evenings and weekends.
• Interest in technical/mechanical aspects, no experience necessary.

Responsibilities

• Deliver outstanding customer experience and handle bookings at reception.
• Maintain bowling equipment and lanes to a high standard.
• Ensure cleanliness and tidiness of the centre while serving food and drinks.

Skills

Strong communication skills

Customer service orientation

Ability to work in a fast-paced environment

Attention to detail

Team player

Willingness to learn

Job description

We love to entertain! It's in our DNA! It’s not just about bowling – we also offer Houdini's Escape Rooms, Karaoke rooms, 4D Laser Arena, Soft Play, Arcade Machines and Pool Tables. Our fully licensed bars serve cocktails, and we have a fabulous food menu. There’s something fun for the whole family, regardless of age, and our centres are fantastic places to visit and even better places to work. Why not come and help us entertain? We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude – the rest we can teach you!

The Role

As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers at reception, acting as a point of contact for customer questions, spotting sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, and preparing and serving food and drinks. As a Pin Technician, you will ensure that all bowling equipment and lanes are maintained to a high standard. You will carry out preventative maintenance, undertake general building maintenance as instructed, and repair equipment in a timely fashion. Your role also involves working efficiently, showing initiative, being friendly, and upholding exceptional customer service. Confidence and comfort with customer interactions are also required.

Qualifications

• Full of determination, enthusiasm, and able to work in a fast‑paced environment
• A 'nothing is too much trouble' attitude
• Strong communication skills and ability to provide high levels of customer service
• Fully flexible around working pattern (evening and weekends will be required)
• Approachable and helpful
• Organised and able to multi‑task
• Strong team player
• Eye for detail
• No experience needed, just willingness to learn about bowling machinery
• Interest in all things technical/mechanic

Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6 hours or more)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 2× annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards