Customer Service Assistant

One Stop Stores Ltd; Yeovil; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-known retail company in Yeovil is looking for a part-time Store Colleague. The role demands outstanding customer service and strong communication skills. You'll be addressing customer questions and solving issues efficiently while working with the team. Benefits include attractive pay rates, paid holidays, discounts, and opportunities for career progression. The company values diversity and encourages personal growth.

Benefits

Attractive rates of pay

Paid holidays

Additional leave for birthdays

20% colleague discount in Stores

Discretional annual bonus scheme

Access to other discounts and benefits

Opportunity for charity work

Career progression

Qualifications

• Capable of providing personalized and attentive service to every customer.
• Proficient in verbal and written communication.
• Skilled in addressing customer questions and resolving issues quickly.
• Keen interest in ongoing learning and professional development.
• Recognizes the importance of setting and achieving retail targets.
• Understands the significance of teamwork in achieving goals.
• Willingness to work shifts including evenings and weekends.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem‑Solving

Eagerness to Learn

Target Focus

Teamworking

Flexibility

Job description

Part‑time £12.21 per hour – 16 hours per week – Permanent – 9, Babylon Hill Retail Park, Sherborne Road, Bradford Abbas, Yeovil, Somerset, BA21 5BT.

Store Colleague

What You Will Bring With You

• Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem‑Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: A keen interest in ongoing learning and professional development.
• Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Flexibility: Willingness to work shifts that may include evenings, weekends and some bank holidays.

Benefits

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays, and special occasions
• 20% colleague discount in Stores
• Discretional annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• Career progression

Closing date: 1 January 2026.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People.