Customer Service Assistant

Empiric Student Property plc; Nottingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading student accommodation provider in Nottingham is seeking a Customer Service Advisor to create a welcoming environment for students. You will be responsible for managing customer inquiries, organizing events, and ensuring satisfaction. Ideal candidates should have experience in customer service and a passion for community engagement. This full-time role offers flexible hours and several benefits, including holiday entitlement and pension contributions.

Benefits

25 days holiday entitlement

Birthday off

8% pension contribution

SmartTech scheme

Access to discounts via Reward Gateway

Cycle to Work Scheme

Service Award Scheme

Qualifications

• Experience in PBSA, hospitality or a similar field.
• Proven background in customer service, compliance, and sales.
• Ability to juggle multiple priorities effectively.

Responsibilities

• Create a welcoming community for students.
• Handle customer complaints and ensure satisfaction.
• Engage with local communities through volunteer efforts.

Skills

Customer service

Sales

Problem-solving

Community engagement

Job description

Overview

We’re Hello Student, part of the Empiric Student Property Group. With over 9000 beds around the UK, our properties are among the best in the market and our friendly team get to know our students to provide a more personal experience. Be part of that unforgettable service. We are just getting started and we need great individuals to continue our success. You will work as part of a collaborative team that believes in respectfulness, supporting each other and, most of all, having FUN!

What you’ll do: As a Customer Service Advisor, you’ll be the friendly face and go-to person for our customers, creating a safe, supportive and vibrant community they’ll love to call home. Here’s a snapshot of what you’ll be doing.

Your key responsibilities

• Create a “home away from home” community for students.
• Plan exciting social events and deliver standout check-in/check-out experiences.
• Handle complaints with care and ensure students feel supported.
• Drive great reviews and high customer satisfaction scores.

Sales and Revenue

• Help meet city revenue and sales targets.
• Stay on top of local trends and competition.
• Smash sales targets and boost re-booking.
• Balance financial performance with customer happiness.

Sustainability and Community

• Engage with local communities through volunteer days and charity efforts.
• Promote recycling, energy-saving, and other eco-friendly practices.
• Be an advocate for positive social and environmental change.

Facilities Management

• Keep buildings safe, clean, and well maintained.
• Promote a positive safety culture, handling emergencies and reporting incidents as needed.
• Stay up to date with training and always prioritise health and safety.

What we’re looking for

• Experience in PBSA, hospitality or a similar field
• Proven background in customer service, compliance, and sales
• Ability to juggle multiple priorities and problem-solve effectively.
• Enthusiasm for fostering community and driving results.

What to expect

This fast-paced, dynamic role includes flexible hours (weekends/evenings). You’ll thrive in a fun, ever-evolving environment driven by our ways of working commitments.

• Respectful
• Responsive
• Supportive
• Collaborative
• Fun

Seniorities and employment

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Restaurants

Benefits and pay

• Base pay range provided by Empiric Student Property plc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
• 25 days holiday entitlement (pro rata for part-time colleagues)
• Have your birthday off!
• 8% pension (7.5% employer / 0.5% employee) contribution
• SmartTech – get the latest technology and spread the payments over time with no interest or upfront payments
• Access to Reward Gateway and enjoy discounts with a number of leading retailers
• Cycle to Work Scheme
• Service Award Scheme (one day per year up to 5 years’ service)

Referrals increase your chances of interviewing at Empiric Student Property plc by 2x.

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