Customer Service Assistant

EAST OF ENGLAND CO-OPERATIVE SOCIETY LIMITED; Great Yarmouth; On-site; GBP 40,000 - 60,000; Part time

Job summary

A regional cooperative society in Great Yarmouth is looking for a Customer Service Assistant to support store operations. Responsibilities include delivering high customer service standards and engaging with the community. Ideal candidates will be friendly, reliable, and motivated to learn. This role offers competitive pay, discounts, and opportunities for growth through training.

Benefits

Competitive rates of pay

20% discount in food stores

22 days holiday plus bank holidays

5% employer pension contribution

Death in service benefit

Enhanced family leave

Award-winning training programs

Access to Cycle To Work and SmartTech

Responsibilities

• Support the store in delivering high standards of customer service.
• Engage with the local community to attract and delight customers.

Skills

Friendly and approachable

A reliable team player

Effective communication skills

A positive attitude

Engaged and self-motivated

Willing to learn and adapt

Basic numeracy, literacy, and IT skills

Job description

As a Customer Service Assistant (CSA), you will be responsible for supporting your store to deliver high standards of customer service, availability, presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Key Responsibilities and Skills:

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT skills

Working Hours:

Sunday 2pm - 6pm. Our working patterns are non-contractual and may be subject to change.

Benefits:

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement), increasing with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Wagestream
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescriptions, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges of balancing commitments both in and out of the workplace and aim to be as flexible as possible to create shift patterns that work for both our co-op and our colleagues.

Additional Notes:

Enhanced on statutory terms, subject to service criteria.