Customer Service Agent & Chat-Based Support & FinTech

Hyered; Bournemouth; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A fast-growing accounting software company in Bournemouth is seeking a motivated Customer Service Agent to provide chat-based support. In this role, you will assist customers by resolving issues and guiding them through the software, ensuring they receive the best possible experience. The position requires strong written communication skills and a solid background in customer service. Join a collaborative team that values your input and be part of an exciting growth story in the competitive market.

Benefits

Hybrid working

Qualifications

• Experience in customer service or customer support, SaaS experience is a bonus.
• Strong written communication skills.
• A problem-solving mindset with great attention to detail.
• Ability to commute to Bournemouth Town Centre within 45–60 minutes.

Responsibilities

• Providing high-quality customer support via chat and email.
• Troubleshooting issues and guiding users through the software.
• Ensuring customers have a positive, seamless experience.
• Working closely with the wider team to share feedback and improve processes.

Skills

customer service

written communication

problem-solving

attention to detail

Job description

Customer Service Agent – Chat-Based Support

Location: Bournemouth Town Centre (Hybrid – mostly office-based)

Salary: Up to £33,000 (dependent on experience)

Due to rapid growth we are adding to our team!

Are you passionate about helping people and working with a product you genuinely believe in?

We’re looking for a motivated Customer Service Agent to join a fast-growing accounting software company that’s aiming to take on Xero. This innovative platform is already gaining strong traction in the market, and you’ll play a key role in supporting customers as the business continues to scale.

This is a chat-based support role. You’ll be helping users resolve issues, answering questions, and ensuring they get the most value from the software, all within a collaborative and supportive team environment.

What you’ll be doing:

• Providing high-quality customer support via chat and email
• Troubleshooting issues and guiding users through the software
• Ensuring customers have a positive, seamless experience
• Working closely with the wider team to share feedback and improve processes

What we’re looking for:

• Experience in customer service or customer support (SaaS experience is a bonus)
• Strong written communication skills
• A problem-solving mindset with great attention to detail
• Ability to commute to Bournemouth Town Centre within 45–60 minutes

What’s on offer:

• Hybrid working, with most days office-based
• A team that genuinely believes in the product and values your input
• A commercially savvy yet supportive manager
• The opportunity to be part of an exciting growth story in a competitive market