Customer Service Advisors

Michael Page (UK); Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable law firm in Leeds City Centre seeks a Customer Service Advisor to provide high-quality support to clients. The role offers a competitive salary of £25,100+, full training, and excellent opportunities for professional development in a vibrant team culture.

Benefits

Full training provided

Excellent progression and development

Prestigious offices and working environment

Regular socials and incentives

Qualifications

• Previous customer service/telephone based experience.
• Able to work in a fast-paced environment.
• Confident telephone manner and excellent communication skills.

Responsibilities

• Handle a range of queries from clients regarding existing products.
• Uphold high-class experience and meet service level agreements.
• Work with other teams to resolve technical problems.

Skills

Customer service experience

Communication skills

Problem-solving skills

Team player

Job description

• New exciting Permanent Customer Service Advisor Position in Leeds!
• Work for a reputable business within the Legal Sector!

About Our Client

Michael Page have partnered with a reputable Law Firm in Leeds City Centre to recruit for multiple Customer Service Advisors to join the team ASAP due to expansion! This would be an exceptional opportunity for someone experienced within a client‑facing role that is looking for the next step in their career with a business that will invest in you from day one, providing the best training and an excellent progression plan.

Job Description

As a Customer Service Advisor you will be at the forefront of the business handling a range of queries from clients in relation to their existing products and services. You will uphold a high‑class experience, providing the best support and guidance while ensuring targets and service level agreements are met. The role involves working alongside other teams within the business to investigate any issues or more technical problems; you will use your excellent problem‑solving and customer‑service skills to achieve quick resolution for each client. Mainly the role will involve corresponding with customers over the phone and via email.

The Successful Applicant

• Previous customer service/telephone based experience
• Able to work in a fast‑paced environment
• Confident telephone manner and excellent communication skills
• Able to build and manage strong working relationships
• Passionate about delivering the highest level of client experience
• An excellent team player

What's on Offer

Salary of £25,100+ reputable and progressive law firm in Leeds City Centre + full training provided + excellent progression and development + prestigious offices and working environment + excellent benefits + vibrant team and culture + regular socials and incentives + immediate interview and start