Customer Service Advisor - Trade Counter

STARK Building Materials UK Limited trading as JP Corry; Ballymena; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading Builders Merchants in Northern Ireland is hiring a Customer Service Advisor for their Trade Counter in Ballymena. The ideal candidate will excel in providing excellent customer service and efficiently managing sales opportunities. The role involves interacting with customers both in-person and digitally, ensuring stock availability and maintaining a well-presented store. This position offers opportunities for growth and a competitive benefits package.

Benefits

Generous annual leave scheme

Customizable benefits package

Competitive pension scheme

Training opportunities

Staff discount

Annual bonus opportunities

Qualifications

• Passionate about delivering a first class customer service experience.
• Proven experience in face-to-face sales and customer service roles.
• Strong communication and interpersonal skills.

Responsibilities

• Identify and generate sales opportunities.
• Process customer transactions efficiently.
• Maintain a high standard of store presentation.

Skills

Customer Service

Sales Experience

Communication Skills

Computer Literacy

Job description

CUSTOMER SERVICE ADVISOR - TRADE COUNTER

BASED: BALLYMENA
Closing Date: 15TH OCTOBER 2025

JP Corry, BITC’s ‘Responsible Company of the Year’ (2024) is a leading Builders Merchants in Northern Ireland. Our name is renowned for providing excellent quality and service in the supply of building materials and timber-based products. By hiring the right people for the job, who align with our values of ‘Decency’, ‘Passion’ and ‘Pride’ we provide excellent career opportunities in a challenging and rewarding environment. Through equipping you with the right tools and training we lay a solid foundation for you to make your career a successful one with us.

Why Work at JP Corry

• Generous annual leave scheme of 34 days per year pro rata inc statutory holidays
• Build your own benefits package & tailor to suit your needs: options to include high street discount vouchers & health checks
• Competitive pension scheme and Life Assurance benefit
• Enhanced Maternity, Paternity & Adoption pay
• Training opportunities, development & career growth
• Staff Discount from JP Corry Branches
• Aviva Digicare+
• Bonus scheme – opportunity for annual bonus
• Access to Women In Business Membership
• Volunteering & fundraising opportunities
• High 5 staff reward & recognition scheme

What is the Role?

A customer service assistant based in one of our busy trade centres is an integral role of day-to-day branch operations. This role will involve a large element of customer engagement through phone calls, emails and face to face interaction ensuring our customers need are met in an efficient and personable manner.

Taking pride in delivering what we promise, the role ensures the trade centre is a well-presented place ensuring the availability of our full suite of stock to enable us to deliver our customer promise. At the trade counter you will be ensuring both our account and cash sales customers have everything they need to complete their job.

Branch opening hours are Mon - Thurs 07.30 - 17.00 Fri 07.30 - 16.00 Sat 08.00 - 12.00 and we are flexible to consider a variety of working hours/patterns to suit your needs!

What Will I Be Doing?

• Identify and generate sales opportunities by ensuring the customer has all they need for their job
• Efficiently processing customer transactions
• Provide competitive quotations to meet both customer and business needs
• Ensuring a high standard of good housekeeping and presentation throughout the store
• Making sure all goods inwards are checked and put away in the correct location. Maintain adequate branch stock levels and count accurately for/during stocktake
• Adhering to Health & Safety protocols for self and others whilst on site

What Do We Need From You?

• Passionate about delivering a first class customer service experience and know what great service looks, sounds and feels like
• Proven experience within a face to face sales and customer service based role
• Possess strong communication and interpersonal skills in order to be a real team player
• Proficient in the use of IT and have good computer literacy and telephone skills
• Web sales, ‘E’ commerce and social media experience
• Ideally knowledge / experience of the construction / building materials industry

Closing Date: 15TH OCTOBER 2025

JP CORRY IS AN EQUAL OPPORTUNITIES EMPLOYER

Skills: Customer Service Advisor Custmer Service Trade Counter