Customer Service Advisor (Spanish Speaker)

FARFETCH; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury fashion marketplace is seeking a Customer Service Advisor who is fluent in English and Spanish to deliver exceptional service through multiple communication channels. The ideal candidate will have at least one year of experience in a customer service role within the fashion industry. Responsibilities include responding to inquiries and providing product information. This position offers various rewards and benefits, including health insurance and flexible working conditions.

Benefits

Health insurance for the family

Flexible working environment

Training opportunities

Extra days off

Qualifications

• Minimum 1 year of customer service experience in a fashion environment.
• Fluency in both English and Spanish is mandatory.
• Proficient in customer service systems and standard Windows packages.

Responsibilities

• Respond to customer inquiries through email and telephone.
• Provide information about products and services.
• Act as the face of the company to customers and partners.

Skills

Customer service experience

Fluent in English

Fluent in Spanish

Knowledge of fashion brands

IT proficiency

Job description

Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world's best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.

OPERATIONS

The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.

PORTO

Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

THE ROLE

We are looking for a Customer Service Advisor (Spanish Speaker), to work in a very and relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service will gain excellent experience, which will broaden as the team grows. You will have main responsibility to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.

WHAT YOU'LL DO

• Respond to Customer Inquiries through several channels (Email and Telephone);
• Provide information with regards to products and services and other related inquiries;
• Be the face of Farfetch to our customers and partners alike.

WHO YOU ARE

• Experienced in customer service (1 year), in a fashion environment;
• Fluent in English and Spanish (mandatory);
• Proficient in the use of IT systems, both customer service specific and windows packages;
• Knowledgeable of fashion/fashion brands;
• Exceed customers' expectations;
• Articulate and passionate.

REWARDS & BENEFITS

• - Health insurance for the whole family, flexible working environment and well-being support and tools
• - Extra days off, sabbatical program and days for you to give back for the community
• - Training opportunities and free access to Udemy
• - Flexible benefits program

EQUAL OPPORTUNITIES STATEMENT

FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

Respond to customer inquiries ensuring the highest levels of customer service are delivered to both our consumers and partners through several channels.