Customer Service Advisor - Natwest/Ulsterbank Belfast

Teleperformance Ltd; Belfast; Hybrid; GBP 27,000; Full time

Job summary

A leading customer service provider in Belfast is looking for Financial Services Contact Centre Agents. This permanent role involves delivering exceptional customer service and assisting customers with their financial arrangements. Enjoy a competitive salary of £26,200 and benefit from flexible work arrangements, including minimal in-office time. Join a supportive team and contribute to customer satisfaction through informed financial advice.

Benefits

£25 travel subsidy during training

Savings Discounts

Cycle to Work Scheme

Workplace Pension

Monthly Wellbeing Webinars

Qualifications

• Experience in a customer service environment and managing relationships with customers.
• Excellent communication skills, both verbal and written.
• A background of working within a regulatory environment.

Responsibilities

• Provide outstanding customer service and help the organization achieve its goals.
• Educate customers on banking services.
• Completing processes and procedures accurately.

Skills

Customer service experience

Organisational skills

Time management

Communication skills

Technology skills (Microsoft Office)

Job description

Overview

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We\'re hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us

• £26,200 annual salary
• Save on commuting costs with only 1 day in the office each week once you have successfully passed grad bay
• Cut down daily expenses – less spent on travel, lunches and workwear
• Ideal for maintaining a work life balance while still being part of a team
• £25 travel subsidy during training to help with travel costs

Details

• Start date: Various through Sept/Oct/Nov 2025
• Location: NatWest, Belfast City Centre
• Shifts: Full time - 40hrs per week - hours worked between 07:00 and 23:00
• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history

You get from us

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress
• TP journey support

Now about the Job

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.

Key Responsibilities

• At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
• Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
• Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
• Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

The Job: What you\'ll do

• In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
• You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
• Maintaining relationships with colleagues in your department to support customers and maintain awareness of the wider aims of the business.
• Resolving complaints and errors quickly and restoring the customer relationship.
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you\'ll need

• Experience in a customer service environment and managing relationships with customers.
• Excellent organisational and time management skills to meet performance measures and customer needs.

Values we look for

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship

We\’re also looking for you to demonstrate

• Excellent communication skills, both verbal and written
• A background of working within a regulatory environment
• Good technology skills with the ability to use Microsoft Office
• A customer focused attitude

Disclaimer

Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer: Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign. This supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you; however this may not be possible and we reserve the right to reject your application.