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Customer Service Advisor - Luxury

Get Recruited Ltd

London

Hybrid

GBP 28,000 - 30,000

Full time

4 days ago
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Job summary

A leading luxury brand is seeking a Customer Service Advisor to join their expanding customer experience team in a hybrid role. Candidates should have experience in customer service with a focus on eCommerce, ideally familiar with tools like Shopify and Gorgias. The role emphasizes soft-selling and nurturing customer relationships within a supportive and growth-oriented environment.

Qualifications

  • 2+ years in customer service, customer care, or retail sales.
  • Comfortable with soft-selling and nurturing customer relationships.
  • Ecommerce experience preferred, especially using Shopify and/or Gorgias.

Responsibilities

  • Manage and resolve customer service tickets via Gorgias.
  • Respond promptly to queries regarding product details and orders.
  • Follow up on abandoned carts through various channels.

Skills

Customer Service
Communication
Soft-selling
Teamwork

Tools

Shopify
Gorgias

Job description

CUSTOMER SERVICE ADVISOR - LUXURY

DAGENHAM - HYBRID AFTER PROBATION

UPTO £30,000 + HUGE CAREER GROWTH + GREAT CULTURE

THE OPPORTUNITY:

Get Recruited are recruiting on behalf of a highly successful luxury brand who due to growth are expanding their customer experience team. This is a dual role combining customer service and soft sales.

This is a great opportunity for someone who is confident and enjoys working within a customer-focused environment with experience within a Customer Experience, Customer Care, Customer Service Assistant, Sales Assistant, Online sales and support, Sales and Customer Service, Luxury, Retail or similar role.

THE ROLE:

  • Manage and resolve customer service tickets via Gorgias (email, chat, and social)
  • Respond promptly to queries regarding product details, sizing, orders, shipping, and returns.
  • Follow up on abandoned carts via email, phone and live chat.
  • Provide thoughtful, helpful guidance to convert interest into purchases.
  • Maintain deep knowledge of our product range to help customers make informed choices.
  • Ensure a warm, friendly and brand-appropriate tone of voice at all times.
  • Use Shopify to view and manage customer orders, issue refunds, track fulfillment etc.

THE PERSON:

  • 2+ years in a customer service, customer care, or retail sales role.
  • Ecommerce experience preferred (especially using Shopify and/or Gorgias)
  • Comfortable with soft-selling and nurturing customer relationships (no targets)
  • A team player with a proactive, can-do attitude.
  • Excellent written and verbal communication.
  • Interest in fashion is a bonus.

Get Recruited is acting as an Employment Agency in relation to this vacancy.

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