Customer Service Advisor - Luxury

Get Recruited Ltd; London; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading luxury brand is seeking a Customer Service Advisor to join their expanding customer experience team in a hybrid role. Candidates should have experience in customer service with a focus on eCommerce, ideally familiar with tools like Shopify and Gorgias. The role emphasizes soft-selling and nurturing customer relationships within a supportive and growth-oriented environment.

Qualifications

• 2+ years in customer service, customer care, or retail sales.
• Comfortable with soft-selling and nurturing customer relationships.
• Ecommerce experience preferred, especially using Shopify and/or Gorgias.

Responsibilities

• Manage and resolve customer service tickets via Gorgias.
• Respond promptly to queries regarding product details and orders.
• Follow up on abandoned carts through various channels.

Skills

Customer Service

Communication

Soft-selling

Teamwork

Tools

Shopify

Gorgias

Job description

CUSTOMER SERVICE ADVISOR - LUXURY

DAGENHAM - HYBRID AFTER PROBATION

UPTO £30,000 + HUGE CAREER GROWTH + GREAT CULTURE

THE OPPORTUNITY:

Get Recruited are recruiting on behalf of a highly successful luxury brand who due to growth are expanding their customer experience team. This is a dual role combining customer service and soft sales.

This is a great opportunity for someone who is confident and enjoys working within a customer-focused environment with experience within a Customer Experience, Customer Care, Customer Service Assistant, Sales Assistant, Online sales and support, Sales and Customer Service, Luxury, Retail or similar role.

THE ROLE:

• Manage and resolve customer service tickets via Gorgias (email, chat, and social)
• Respond promptly to queries regarding product details, sizing, orders, shipping, and returns.
• Follow up on abandoned carts via email, phone and live chat.
• Provide thoughtful, helpful guidance to convert interest into purchases.
• Maintain deep knowledge of our product range to help customers make informed choices.
• Ensure a warm, friendly and brand-appropriate tone of voice at all times.
• Use Shopify to view and manage customer orders, issue refunds, track fulfillment etc.

THE PERSON:

• 2+ years in a customer service, customer care, or retail sales role.
• Ecommerce experience preferred (especially using Shopify and/or Gorgias)
• Comfortable with soft-selling and nurturing customer relationships (no targets)
• A team player with a proactive, can-do attitude.
• Excellent written and verbal communication.
• Interest in fashion is a bonus.

Get Recruited is acting as an Employment Agency in relation to this vacancy.