Customer Service Advisor - German

Advancing People; Nottingham; Hybrid; GBP 20,000 - 24,000; Full time

Job summary

A recruitment specialist is seeking a German Speaking Customer Service Advisor/Account Coordinator in Nottingham. This full-time role offers a 12-month fixed-term contract with a salary of £24,000 and the flexibility of a hybrid working pattern. Responsibilities include delivering high-quality customer service and assisting with inquiries, requiring fluency in German and strong communication skills.

Benefits

Attractive company benefits

Qualifications

• Fluent in German is essential for this role.
• Candidates should have strong customer service skills.
• Excellent oral and written communication skills are required.

Responsibilities

• Deliver high quality customer service.
• Assist with new customer's enquiries.
• Process orders received via phone, fax, e-mail or internet.

Skills

Fluent in German

Strong customer focus

Excellent communication skills

Ability to work effectively as part of a team

Good computer skills

Positive 'can do' attitude

Job description

Advancing People Multilingual - Recruitment Specialists are now recruiting for a German Speaking Customer Service Advisor / Account Coordinator on a hybrid basis.

As a German Speaking Account Coordinator / Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the German speaking region and covering the German speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.

Responsibilities

• Deliver high quality customer service
• Assist with new customer's enquiries
• Process orders received via the telephone, fax, e-mail or internet
• Be proactive in the area of Customer retention

Qualifications

• Fluent in German
• Strong customer focus and professional approach
• Excellent communication skills, both oral and written
• Ability to work effectively as part of a team
• Good computer skills
• Positive "can do" attitude

This is a full time, 12 Month Fixed Term Contract offering an annual salary of £24,000 + attractive company benefits.

The role offers flexibility to work from home / Remote working

Location and Work Pattern

2 days office based in Nottingham City Centre, 3 days remote each week

Advancing People Multilingual - Recruitment Specialists

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.