Customer Service Advisor (Full Time)

Crown Oil UK; Bury; On-site; GBP 24,000 - 25,000; Full time

Job summary

A leading energy supplier in Bury is looking for a Customer Service Advisor to enhance their award-winning team. The role involves assisting customers through various channels and improving service processes. Ideal candidates should have 2-3 years of experience and strong communication skills. This position offers a salary between £24,000 and £25,000, plus benefits including a 10% bonus and flexible work hours.

Benefits

10% annual bonus

25 days holiday plus bank holidays

Flexitime and free parking

Well-being support

Qualifications

• 2–3 years of customer service experience, ideally in an office or contact center.
• Stable work history indicating reliability and commitment.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Be the first point of contact for customers, resolving enquiries.
• Deliver outstanding service via phone, email, and live chat.
• Help improve processes and keep customers informed.

Skills

Customer service experience

Communication skills

Attention to detail

Proficiency in Microsoft Office

Job description

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• Schedule: Monday to Friday 8.30am-5pm

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Join Crown Gas & Power – Energy Supplier of the Year!
For over 3 years, we've led the Citizens Advice Non-Domestic Energy Supplier Table — and it's all thanks to the dedication and professionalism of our Customer Service team. Now, we're looking for another exceptional advisor to join our award-winning company.

About the Role

In this fast-paced and rewarding position, you'll be the first point of contact for customers, helping resolve enquiries and delivering outstanding service across phone, email, and live chat. You'll also play a key part in improving processes and ensuring our customers stay happy and informed.

What We're Looking For

We're seeking someone with:

• 2–3 years of current experience in a customer service role (ideally office-based or in a contact centre).
• A stable work history — you're reliable and committed.
• Confident communication skills, strong attention to detail, and a proactive mindset.
• Competency in Microsoft Office, particularly Excel.

What you'll Get

• £24,000–£25,000 basic salary + 10% annual bonus
• 25 days holiday plus bank holidays
• Flexitime, free parking, and well-being support
• A tight-knit, supportive team environment with opportunities to grow

If you’re a customer-focused professional who takes pride in doing the job right — and staying with a team that values you — we’d love to hear from you.

Apply todayand let’s talk about your next move.

We are an equal-opportunity employer

Diversity and inclusion are essential to us and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent. Our policies ensure that every job applicant and employee is treated fairly and with equal opportunity to succeed.

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